Survey on total quality management implementation in Hong Kong

Abstract

The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming’s TQM theory. The amalgamation of these useful thoughts, concepts and philosophies should help in developing quality management and business management strategies that will lead to world‐class business performance.

Citation

Lee, S.F. and Leung, R. (1999), "Survey on total quality management implementation in Hong Kong", Managerial Auditing Journal, Vol. 14 No. 1/2, pp. 71-74. https://doi.org/10.1108/02686909910245720