Table of contents
What Is Building Maintenance?
David AllenExamines the background to building maintenance management,emphasizing its importance due to new developments in building design.Suggests that, owing to the use of less‐durable…
2817
Measuring: The Route to Credibility
Ken EvansDiscusses the identity, role and functions of facilities managementand how it is different from building services engineering andsurveying. Argues for improvements in performance…
82
Identifying and Managing Facilities Needs
Keith AlexanderIntroduces the application of marketing principles to marketingfacilities management. Identifies the skills of marketing which areessential to relating facilities to user needs…
454
Re‐engineering Office Services
Jeremy MelvinDiscusses how the Central Support Services (CSS) department of onefirm, Ernst & Young, analysed all their operations as a series ofbusiness processes. Describes how this exercise…
40
ISSN:
0263-2772e-ISSN:
1758-7131ISSN-L:
0263-2772Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Joseph Lai
- Dr Sarel Lavy