Table of contents
Aiming at excellence at the Forte Hotel Group
Ten million pounds for an excellence programme sounds considerable. But a complete ‘makeover’ of a corporate culture was never going to be cheap. Launched by the then new chief…
Creating and managing the e‐supply chain at UPS Worldwide Logistics
In the highly competitive business of supply‐chain management, one logistics company has escaped the commodity trap. Instead of supplying traditional transport and warehousing…
The chip revolution at Frito‐Lay
As the 21st century proceeds, new technologies seem to emerge on an almost daily basis. The impact upon work and leisure alike continues at a phenomenal rate. Frito‐Lay, the US…
A toast to eco‐balancing at Hassero¨der Brewery
The reduction, if not avoidance, of environmental pollution arising from industrial operations is now de rigueur for most European manufacturers. In the beer industry, Germany’s…
Assessing and managing the value chain
Ensuring customers are satisfed by delivering ‘value’ poses a number of challenges dependent not only on the product or service offered but also the type of customer served. Who…
What’s happening at Ford, Chrysler, Smart and Astra? ‐ The auto industry braces itself for the coming storm
It is all too easy, in the wake of september 11, to point the finger of blame for the current economic depression towards those responsible for the Twin Towers’ destruction. It is…
Crisis management – there’s a right way and a wrong way
British Airways has had its share of crises over the years, but when the Air France Concorde crashed just after take‐off killing all 113 passengers and crew in late 2000, BA had a…
Brave new world as firms go global
We learn from history but it can be a mistake to assume that the past will always repeat itself. Nevertheless, it is reasonable assumption that, because of what took place in the…
Can companies break from poor product development habits?
Until recently, few companies accepted that product development could be a managed and structured process. As a result, most development processes have evolved as a mix of black…
The diversity of British innovation
Despite continual and growing concerns over the productivity and even the long‐term survival of the UK’s manufacturing industry, it is worth recognising that there still seems to…
ISSN:
0258-0543e-ISSN:
1758-8588ISSN-L:
0258-0543Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Miss Emma Steele