Planning Review: Volume 21 Issue 5
Table of contents
Reenacting the corporation
John Seely Brown, Elise WaltonThe following keynote presenters shared their views on organizational change through a dialogue format. We have preserved this format in the summary of their presentation in order…
Changing the rules of the game
F. Kenneth IversonNucor is a manufacturer of steel and steel products. We operate seven steel mills and are the sixth largest steel company in the U.S. Of those six companies, we happen to be the…
Managing the intelligent enterprise: Knowledge & service‐based strategies
James Brian QuinnContrary to popular belief, the United States never has been dominantly a manufacturing country. More people have always been employed in the service sector. They now account for…
Strategic planning: The engine of change
Christopher GebeleinInland Steel Industries is a $3.5 billion corporation with two main businesses. The Inland Materials Distribution Group (IMDG) is essentially a combination of a metals “hardware…
Making the right choices for the new consumer
Michael S. DellIn the early 1980s, when the PC business first got started, I realized that the distribution system for computers was very inefficient. Computer stores charged a 25–30 percent…
Making mass customization happen: Strategies for the new competitive realities
B. Joseph PineFor better or worse, the business world of today is vastly different than it was a decade ago or even just a few years ago. The amount of uncertainty, instability, and lack of…
Customer‐driven strategies: Moving from talk to action
Thomas C. Keiser, Douglas A. SmithFor their presentation, Tom Keiser and Doug Smith discussed the problems many companies encounter in implementing customer‐driven quality programs. The format of this summary…
Implementing strategy: Developing a partnership for change
Russell A. EisenstatThe process described in Russell Eisenstat's presentation was developed by Eisenstat and Michael Beer in partnership with Becton Dickinson, a $2.5 billion medical technology…
The strategic human resource management process in practice
James R. WesselBecton Dickinson (BD) is a $2.5 billion medical technology company. Our primary product lines are disposable medical devices such as syringes, needles and scalpels. The other half…
Designing process‐based organizations
Ellen R. HartEvery organization seeking to improve its competitive ability must evaluate the core business processes that deliver value to customers and the change processes needed to adapt to…
Flexible, integrated operations: The new Japanese challenge
William BestMany Japanese companies are experiencing declines in profitability because of a labor shortage, rising interest rates, Japan's aging population and the restraints of the social…
Strategic management of costs
George HoskingCost is often the most mysterious area of business. Rather than viewing cost as an existing monolith, management must instead see it as a consciously chosen investment selected to…
Creativity is your business too!
Dennis F. HightowerCreativity can be one of the key drivers in business today. At the Walt Disney Company, creativity is not just a tool or a technique to increase productivity; it is the heart of…