Reference Services Review: Volume 49 Issue 3/4

Editorial

Sarah Barbara Watstein, Elizabeth M. Johns

Evaluating a recorded appointment service for individual research consultations between librarians and allied health students

Darren Flynn

Research consultations are a long-established means of providing support to students undertaking research activities (Stapleton et al., 2020). The literature on research…

The Academic Reading Format International Study (ARFIS): final results of a comparative survey analysis of 21,265 students in 33 countries

Diane Mizrachi, Alicia M. Salaz, Serap Kurbanoglu, Joumana Boustany

This paper presents the complete findings from the Academic Reading Format International Study (ARFIS), the world's largest study of tertiary students' format preferences and…

Is the library open? How the pandemic has changed the provision of virtual reference services

Sandy Hervieux

The purpose of this paper is to investigate the impact of the pandemic on the questions received via chat reference at a Canadian university library.

Impact of COVID-19 on the use of the academic library

Sandra De Groote, Jung Mi Scoulas

This study examines differences in library use patterns (in-person visits, online use, reference transactions, library resource and services use) pre-COVID-19 and during the…

Considerations of providing patent and trademark assistance services at one's library

Patrick Griffis, Jared Hoppenfeld

The authors' goal in writing this article was to provide background information and detailed considerations to assist those wishing to provide patent and trademark assistance at…

A student-focused checklist for creating infographics

Scottie Kapel, Krista Schmidt

This paper discusses efforts to produce instructional support objects for undergraduate students engaged in creating infographics, an alternative assignment growing in popularity…

Library instruction and information literacy 2020

Tessa Withorn, Jillian Eslami, Hannah Lee, Maggie Clarke, Carolyn Caffrey, Cristina Springfield, Dana Ospina, Anthony Andora, Amalia Castañeda, Alexandra Mitchell, Joanna Messer Kimmitt, Wendolyn Vermeer, Aric Haas

This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of…