Management Decision: Volume 49 Issue 6
Table of contents
Exploring call center‐enabled organizational mechanisms associated with combinative capabilities
Tzu‐Chuan ChouThe purpose of this paper is to explore the organizational mechanisms of call centers that are associated with a firm's combinative capabilities and that help to facilitate a…
Crisis management of the pricing mistakes committed by Dell
Der‐Jang Chi, Hsu‐Feng HungThere are two purposes of this study. First, it aims to discuss some measures managers would take on the basis of an empirical case study – Dell's pricing mistakes on the web site…
Population ecology theory: implications for sustainability
Manjula S. Salimath, Raymond JonesThe paper has dual objectives. First, the paper aims to consolidate prior research in the area of population ecology theory and provide a review and critique of this influential…
The influence of organizational factors on successful ERP implementation
Shahin Dezdar, Sulaiman AininThis study aims to examine organizational factors (i.e. top management support, training and education, enterprise‐wide communication) that may influence the enterprise resource…
Ambidexterity and total quality management: towards a research agenda
Maria D. Moreno Luzon, Jaume Valls PasolaThe purpose of the paper is to expand on the existing theory of ambidexterity by analysing its implications for organisations that employ total quality management.
The effects of 9/11/2001 on business strategy variability in the US air carrier industry
Irene Goll, Abdul A. RasheedThis paper aims to examine the effects of 9/11/2001 on strategic variability in the US air carrier industry. The paper also seeks to examine the role of firm size in these…
External technology sourcing: evidence from design‐driven innovation
Silvia Cantarello, Anna Nosella, Giorgio Petroni, Karen VenturiniThe purpose of the paper is to analyse the changing of governance modes for the acquisition of external technology in the context of design driven innovation.
Against all odds: a strategic analysis of the fall of Hong Kong, 1941
Cristina Ciocirlan, Ed Chung, Carolan McLarneyThe paper seeks to build on a model from extant literature which utilized a similar historical analysis approach in a study of strategic decision making. Using the (unsuccessful…
Advising upwards: managing the perceptions and expectations of senior management stakeholders
Lynda BourneThe purpose of this paper is to provide a framework for assisting individuals in organisations to understand how to engage their senior stakeholders.
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ISSN:
0025-1747ISSN-L:
0025-1747Online date, start – end:
1967Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Journal of Management History (Archive)Editor:
- Brandon Randolph-Seng (Editor-in-Chief)