Table of contents
Performance Management as the Key to Customer Service
Stephen Macaulay, Sarah CookPerformance management has become an essential skill for many managersas customers become more demanding and costs are squeezed tightly.Explores the benefits of good performance…
Situating Learning in the Workplace – Having Another Look at Apprenticeships
Stephen BillettExamines the acquisition of vocational skills throughapprenticeship‐type situated learning. Presents findings from studies ofskilled workers revealing that learning processes that…
Technology Transfer and Human Resource Development
Jon‐Chao HongDefines technology transfer in the macroeconomic sense and highlightsthree factors which must be taken into account, namely contrast,similarity and compatibility. Advises…
Whole‐brain Project Management for All
Gordon WebsterExamines project management and project work, and the tools andtechniques used. Claims these tools and techniques have largely failedto deliver. Details Herrmann′s framework for…
A Primer on Determining the Cost Effectiveness of Training – Part 1
Clifton P. CampbellIncreasingly, training professionals are being asked to justify whethertraining is a worthwhile investment. Discusses the need to justifytraining expenditures with documented…
ISSN:
0019-7858e-ISSN:
1758-5767ISSN-L:
0019-7858Online date, start – end:
1969Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Siham Lekchiri
- Dr Adriano Solidoro