Reading Workplace Dynamics: A Post-Pandemic Professional Ethos in Public Libraries: Volume 55

The health crisis of the COVID-19 pandemic affected worldwide communities and public social spaces. Mandatory at-home isolation for 2 years, followed by libraries reopening after demanded security adjustments, changed Brazilian public libraries’ workplace dynamics, which now rely mainly on labor and engagement via social networks. Remarkably, a hybrid quality emerged and became the norm in everyday professional practices, generating a new ethos in the epistemic construction of the field of public librarianship. In this chapter, the authors aim to review the concept of the public library and its workplace dynamics after the changes triggered by a new post-pandemic environment, searching for answers to the following question: Have Brazilian public libraries become more or less inhabited as the result of the pandemic crisis? Applying a social and descriptive approach to examine the idea that bonding relationships with public social spaces contribute to building groups’ and communities’ identity, enhancing their history, relations, and memory, the authors debate if public libraries are anthropological inhabited places or non-places, proposing a perspective that connects the public library to the development of the individual and helps to understand space-time appropriation, focusing on identity construction. Exploring this framework, the authors identify the need to review the concept of the public library to represent its contemporaneous aspects of time, space, and collectivity and to include the many creative, affective, and symbolic dimensions embodied by all the individuals the library serves, based on the new experiences driven by disuse or resumption of use due to the pandemic.

The chapter engages in womanist musings to critically examine the intertwining of race, class, and gender within the realm of motherhood. Employing the rhetorical tool of “snips” to “read” intersectional experiences, the author underscores the significance of the public library and motherhood as institutions of meaning-making in the realm of knowledge production, which is essential to womanist work. The chapter illuminates the ways in which the COVID-19 pandemic has laid bare the complexities of navigating public spaces within private realms and vice versa. Overall, this chapter offers an insightful examination of the interplay between race, class, and gender, within motherhood, emphasizing the pivotal role of public libraries in supporting mothers in pursuit of knowledge production, meaning-making, and empowerment.

The chapter identifies the COVID-19 pandemic as not just a public health crisis but also an information crisis. The authors argue that a deeper understanding of the role of culture in information practices is critical for the future of research and theoretical development around humanity’s relationship to information (i.e., why information is or is not created, represented, avoided, sought, retrieved, used, shared, or hidden). This chapter highlights the Black Feminist Information Community (BFIC) framework, especially the voice and information aspect of the model in the context of community justice.

This chapter is a witness and testimony to epistemological issues that arose as virtual workplace violence in the form of Zoombombing during the increased use of the Zoom platform during the COVID-19 pandemic. An autoethnographic approach to the author’s experience as a library and information science scholar and public speaker conveys ways in which virtual violence on Zoom created visceral trauma of epistemicide. The autoethnography begs the question of how we actualize self-care virtually as well as socially in the LIS workplace.

This chapter presents the final results of a three-phase research project conducted between January and November 2022, consisting of a survey, interviews, and an environmental scan. During Phase 1, a survey was distributed to library managers and directors representing a variety of socioeconomic settings across the United States. It focused on population density and the urban/rural divide. Results from that survey revealed public librarians’ concerns about their local government’s response, patrons’ refusal to receive accurate information, and the propagation of misinformation on social media. Phase 2 involved interviewing 29 library managers and directors, focusing on their pandemic response stories. The interviews found that library leaders were frustrated by uncertainty, a lack of authoritative, trusted local information to guide their decision-making, which they could provide to the public, and the politicization of data and information. Phase 3 consisted of an environmental scan of 13 communities, from small towns to urban hubs, examining how external community factors influenced libraries’ community engagement and staff support. Across each phase of the study, the authors found examples of libraries and management committed to their communities despite uncertainties and political differences.

This descriptive case study offers an overview of the Free Library of Philadelphia’s (Pennsylvania, USA) response to the COVID-19 pandemic and its challenges. The study details how staff at the Free Library pivoted to create and deliver virtual programs during the pandemic. The timing of that pivot invoked successes and challenges to determine how the Free Library could remain flexible and relevant post-pandemic. The chapter briefly examines how library administrators attempted to address the needs of their racially diverse staff in an equitable and inclusive way in light of increased racial tensions that arose in Philadelphia during the pandemic. The chapter also notes a few of the Free Library’s best efforts to equip front-line librarians to be aspirational, creative, and, at times, grassroots in how they served the public during and beyond the pandemic. Finally, this descriptive case study will share some of the Free Library’s lessons learned and best practices developed during the pandemic.

This chapter presents an exploratory case study focused on how public libraries serve or fail to serve the information needs of the immigrant population in the Queen’s Borough of New York City, a region that COVID-19 is acutely impacted. This study examined immigrants’ desired types of public library services, public librarians’ role in meeting their needs, and the challenges they faced in providing services. Findings confirm immigrants’ multiple service needs and add new insights about how the public library staff plays a critical role in helping the immigrant population cope with different forms of assistance. The results further indicated that librarians face institutional and cultural barriers in serving immigrant customers that may lead to the underutilization of library services. Widespread public crises related to the COVID-19 pandemic deepened information needs and disparities.

This chapter presents a COVID-19 case study from the perspective of a library director’s workplace dynamics during the COVID-19 response implemented by the Blount County Public Library (BCPL) in Maryville, Tennessee, US. Prior to COVID-19, the BCPL had a robust program offering extensive use of the library’s resources and spaces. When the library shutdown in mid-March 2020 in response to the global COVID lockdown, staff continued to provide services to the public via online resources and curbside delivery of library materials. The library reopened to the public in July 2020 with extreme spatial protocols addressing staff and visitor safety. This case study looks at the COVID-driven changes and their impacts on the library staff, the library board, and the community at large, as well as evaluates the resulting permanent changes occurring due to deficits in funding, staffing levels, and the restructuring of library board procedures for handling library staff and working with the library director. This work reflects on the mental and behavioral responses to these issues and their impact on the operation of a public library during the pandemic.

During the COVID-19 pandemic, public librarians were asked, and in some cases ordered, to support public health in unprecedented ways. This chapter explores how we got to this situation and how public libraries and library workers can proactively plan for better dynamics in our relationships with entities outside of the library. Based on two studies – (1) a survey of 895 library workers about their work experiences during the pandemic and (2) an interview-based study with 129 library workers and community partners on their experiences collaborating during the pandemic – this chapter focuses on the threats and opportunities associated with public libraries’ operations during periods of crisis and, in particular, one facet of success: The critical importance of library workers and library leaders being seen as active community partners, rather than as passive sites or hosts. The chapter concludes by discussing the work needed to position libraries and library workers as active, critical community partners, and supported as such at all levels – locally, nationally, and internationally.

In the midst of the pandemic, the American Library Association (ALA) Rainbow Round Table (RRT) celebrated the 50^th anniversary of the Stonewall Book Awards, which recognize books of exceptional merit relating to the lesbian, gay, bisexual, transgender, queer, intersex, asexual, and plus (LGBTQIA+) community experience. In tandem, the ALA Office for Intellectual Freedom (OIF) reported record numbers of book challenges, mostly based on texts written by or about members of the LGBTQIA+ community. This chapter considers these seemingly divergent issues within a broader social and historical context – and serves as a testament to the steadfast resolve of librarians to resist censorship and promote the freedom to read during turbulent times. The first section provides an overview of pandemic complexities. The second part of the chapter centers around professional milestones and some recent award-winning literary works. The middle section briefly reviews issues related to challenges over time. This is followed by an exploration of the recent surge in censorship with emphasis on LGBTQIA+ content in public libraries as well as aspects of resistance. The final section offers some ideas for moving forward.

Public and tribal libraries play an expansive role as community connectors, serving as a visible manifestation and key operator of support systems built through partnership. Pandemic circumstances increased library intentional practice and innovative engagement through partnerships, making the amorphous “community” feel more real, creating access to new resources through diverse social networks while improving overall resiliency and responsiveness in a time of great need. This chapter presents outcomes from interviews with public and tribal librarians in New Mexico, a primarily rural majority-minority state in the United States. We ask, “In what ways have pandemic experiences changed our approaches to meeting information and mutualism needs in our community?” The answer is provided from a systems-based social well-being perspective, in which success is measured by the positive impact on community members’ unique capacity to live a secure and enriched life within the context of a global pandemic. Librarians shared ways in which changes in staffing and operations affected the efforts of marginalized library workers to add their voices to build new professional understandings and the potential for justice-driven approaches to resilience from a community systems-based perspective. While diverse in their responses, the common thread running throughout the narratives of the New Mexican librarians featured in this study is the role of libraries in maintaining, repairing, and enhancing the social fabric of the communities they serve.