How and for whom abusive supervision influences organizational citizenship behavior: the roles of burnout and workplace friendship
Abstract
Purpose
Although many studies have investigated the link between abusive supervision and employee organizational citizenship behavior (OCB), most of them have been performed in isolation, resulting in inconsistent findings and a lack of a systematic structure for understanding how abusive supervision affects OCB. Building on the conservation of resources theory, this study aims to investigate the impact of abusive supervision on OCB through the mediating role of burnout. Additionally, the moderating influence of workplace friendship on the link between abusive supervision and burnout was examined.
Design/methodology/approach
We used data from a two-wave survey of 316 employees with a time interval of 4 weeks. We conducted a mediated moderation analysis to test our model using PROCESS (Hayes, 2013), a statistical macro for SPSS, to examine moderated mediation models' direct and indirect effects.
Findings
The findings revealed that burnout completely mediated the association between abusive supervision and OCB. Additionally, workplace friendships strengthen employees' social networks, providing them with increased resources and support when facing abusive supervision compared to those lacking such friendships. The results have both theoretical and practical implications, which are discussed.
Originality/value
First, this study examined the moderating role of workplace friendship and the mediating role of burnout in the relationship between abusive supervision and OCB. This is a novel contribution to the literature, as previous research has not examined these factors. Previous research has shown that abusive supervision can lead to decreased effort, but the mechanisms that affect job performance have attracted relatively little attention.
Keywords
Acknowledgements
Funding: This research did not receive any specific grant from public, commercial, or not-for-profit funding agencies.
Statements and declarations: All authors contributed to the study’s conception and design. Both authors performed material preparation, data collection, and analysis. The first author wrote the first draft of the manuscript, and all authors commented on previous versions of the manuscript. All authors read and approved the final manuscript. There is no funding information or conflicts of interest to declare.
Data availability: The datasets generated during and/or analyzed during the current study are available from the corresponding author upon reasonable request.
Declarations: Ethical approval: All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional research committee and with the 1964 Helsinki Declaration and its later amendments or comparable ethical standards.
Informed consent: Informed consent was obtained from all participants included in this study.
Conflicts of interest/Competing interests: The authors have no relevant financial or non-financial interests to disclose.
Citation
Gümüştaş, C. and Karataş Gümüştaş, N. (2024), "How and for whom abusive supervision influences organizational citizenship behavior: the roles of burnout and workplace friendship", International Journal of Conflict Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCMA-08-2023-0153
Publisher
:Emerald Publishing Limited
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