Being human (human resource issues facing the UK’s National Health Service)

Citation

Blackmore, M. (2012), "Being human (human resource issues facing the UK’s National Health Service)", Human Resource Management International Digest, Vol. 20 No. 7. https://doi.org/10.1108/hrmid.2012.04420gaa.007

Being human (human resource issues facing the UK’s National Health Service)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 7

Blackmore M.Quality World (UK), May 2012, Vol. 38 No. 5, Start page: 38, No. of pages: 4

Discusses the human resource management (HRM) issues facing the UK’s National Health Service (NHS) in delivering a high quality service in the wake of the 20 billion pounds sterling efficiency savings drive. Argues that HRM is key to the success of the efficiency plan, and will play a crucial role in managing the largest reform of the NHS since its inception in 1947. Examines what quality looks like to a department in the NHS, and notes that measuring performance across the many disciplines involved, from nurses and doctors to caterers and cleaners, presents a number of challenges. Records that leadership must improve if success is to be achieved, and there is an important role to be played by quality standards. Includes the account in a special issue partly devoted to the theme: “How healthy is quality in the NHS? A prognosis for health care in the UK”.ISSN: 1352-8769Reference: 41AL858

Keywords: Human resource management, National health service, Quality management, Medical care, Health services sector, United Kingdom