Organizational change: the challenge of supporting staff

Citation

Lane, G. (2009), "Organizational change: the challenge of supporting staff", Human Resource Management International Digest, Vol. 17 No. 3. https://doi.org/10.1108/hrmid.2009.04417cad.001

Organizational change: the challenge of supporting staff

Article Type: Abstracts From: Human Resource Management International Digest, Volume 17, Issue 3

Lane G.Business Information Review (UK), December 2008, Vol. 25 No. 4, Start page: 262, No. of pages: 8

Purpose - Studies the staff management and leadership challenges facing managers involved in organizational change and the management of change. Design/methodology/approach - The account avoids any kind of theoretical approach to staff management in organizational change but focuses on the experiences of the author to reveal what it is like to be in a senior position within an organization that is going through change and have to support the staff and teams who are sharing this change. Findings - The approach recommended involves: setting and working towards a set date for the main change (“D-Day”); consulting the staff fully and in detail; involving the staff in the change process; ensuring that staff are never taken by surprise; and taking account of the set of values that the organization has signed up to and judging whether or not these should be revised at the end of the change process. Discusses also such issues as: making staff redundant; types of change; training needs; knowledge management; “getting tough” with staff who resist accommodating to the changed circumstances; getting used to the change; supporting staff who are leaving; and possibly celebrating the change as a new start. Concludes with notes on harvesting tacit knowledge, including capturing knowledge when somebody leaves, the process to be used, and the tacit knowledge questionnaire (TKQ). Originality/value - Provides practical tips and useful advice to managers involved in leading their teams as their organization undergoes change.ISSN: 0266-3821Reference: 38AC238DOI: 10.1177/0266382108098061

Keywords: Change management, Employees, Human resource management, Leadership, Managers, Organizations, Team management