Relative Importance of Country of Origin, Warranty, and Retail Store Image on Product Evaluations

Abstract

The relative importance of country of origin, product warranty, and retail store image on consumers′ product quality perception, overall attitude toward the product, and purchase intentions is investigated. A 2x2x2 full factorial design with two levels (high and low) of country of origin, warranty and retail store image is utilised. ANOVA results show that country of origin and warranty cues have significant impacts on the three dependent measures. The interaction effects of all three independent variables are significant for the quality perception and overall attitude towards the product but are not significant for the purchase intentions. In addition excellent warranty terms combined with store reputation has a greater impact on the dependent variables than the country‐of‐origin cue. Managerial implications of the research findings are discussed.

Citation

Thorelli, H.B., Lim, J. and Ye, J. (1989), "Relative Importance of Country of Origin, Warranty, and Retail Store Image on Product Evaluations", International Marketing Review, Vol. 6 No. 1. https://doi.org/10.1108/EUM0000000001501