The Japanese approach to quality
Abstract
Earlier this year Dr Barrie Dale led a quality fact‐finding mission to Japan. Eighteen European managers had a unique opportunity of seeing first‐hand the Japanese approach to Total Quality. This review provides insights into their quality practices and identifies the key elements common to all successful Japanese organisations.
Citation
Asher, M. and Dale, B. (1989), "The Japanese approach to quality", The TQM Magazine, Vol. 1 No. 5. https://doi.org/10.1108/eb059482
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited