Call‐center — lösungen im incoming tourismus: konzept, stand der umsetzung, erfolgsfaktoren

Abstract

The importance of comprehensive direct information and service in the services sector has increased con‐siderably in the past few years. Thanks not least to rapid developments in technology it is now possible to combine hardware and software in such a way as to develop application‐ and customer‐ specific products.

Citation

Bieger, T., Dreier, P. and Von Rohr, T. (1999), "Call‐center — lösungen im incoming tourismus: konzept, stand der umsetzung, erfolgsfaktoren", The Tourist Review, Vol. 54 No. 1, pp. 31-41. https://doi.org/10.1108/eb058294