Making reengineering strategic

Abstract

Many managers wrongly think of business process reengineering only in terms of automating paperwork to cut costs and headcount. But the methodology can also be used to create sets of superior business processes that together produce unique goods and services their customers value highly. In the following cases the companies have achieved important competitive advantage because their customer‐serving processes—and all the business processes sub‐routines—are seen as the means

Citation

Furey, T.R. and Diorio, S.G. (1994), "Making reengineering strategic", Planning Review, Vol. 22 No. 4, pp. 6-43. https://doi.org/10.1108/eb054467