Welcome or not, here they come: Unaffiliated users of academic libraries

Abstract

Imagine you are working at the reference desk of a major university library on a busy weekday afternoon. As you say, “How may I help you?” to your next client, you notice that he is wearing a high school letterman's jacket and is sporting fuzz on his upper lip that he would proudly call a mustache.

Citation

Jansen, L.M. and Jansen, L.M. (1993), "Welcome or not, here they come: Unaffiliated users of academic libraries", Reference Services Review, Vol. 21 No. 1, pp. 7-14. https://doi.org/10.1108/eb049170