BUILDING EMOTIONAL INTELLIGENCE IN NEGOTIATIONS
Abstract
With the increased emphasis on emotions in negotiation, an exercise is presented which can be used with a simulated negotiation to develop emotional skills. Linking research on the role of emotions in negotiation to emotional intelligence, we propose a set of activities to develop greater awareness, understanding, and ability to manage emotions while negotiating. The teaching note explains how to use two worksheets, one before and one during the simulation. Headings on the worksheets correspond to levels of emotional intelligence. Suggestions for debriefing along with supporting literature are provided.
Citation
Ogilvie, J.R. and Carsky, M.L. (2002), "BUILDING EMOTIONAL INTELLIGENCE IN NEGOTIATIONS", International Journal of Conflict Management, Vol. 13 No. 4, pp. 381-400. https://doi.org/10.1108/eb022883
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited