THE IMPACT OF ADDING AN EXTERNAL RATER ON INTERDEPARTMENTAL COOPERATIVE BEHAVIORS OF WORKERS

Abstract

Prior research has illustrated the benefits of cooperation across groups. This study sought to identify methods to induce cooperation across groups. Three laboratory studies showed modifying performance appraisals to include intergroup behavior, and including an external supervisor evaluation, led to greater frequencies of helping behavior and more positive attitudes towards cooperating under scarce resource conditions.

Citation

Song, C., Sommer, S.M. and Hartman, A.E. (1998), "THE IMPACT OF ADDING AN EXTERNAL RATER ON INTERDEPARTMENTAL COOPERATIVE BEHAVIORS OF WORKERS", International Journal of Conflict Management, Vol. 9 No. 2, pp. 117-138. https://doi.org/10.1108/eb022806