STRATEGIC CHOICE IN EVERYDAY DISPUTES

Abstract

A variety of strategies were identified in interview‐based chronologies of ordinary interpersonal conflicts. Verbal confrontation with the adversary was the most common strategy and usually preceded other approaches. Efforts to arrange mediation and arbitration were extremely rare, though third parties were approached for other reasons in most of the cases. It was possible to distinguish complainants from respondents in 61 percent of the cases. Respondents employed more problem solving and apology than complainants, while complainants employed marginally more pressure tactics.

Citation

Keating, M.E., Pruitt, D.G., Eberle, R.A. and Mikolic, J.M. (1994), "STRATEGIC CHOICE IN EVERYDAY DISPUTES", International Journal of Conflict Management, Vol. 5 No. 2, pp. 143-157. https://doi.org/10.1108/eb022740