Service with a smile
Abstract
It doesn't matter how well employees in industry and commerce are trained in product knowledge and the skills of their trade if, at the end of the day, they alienate or offend the customers. In the long term nothing is more important to a business than customers. When times are hard they become even more valuable than during the good times; because then they are even more difficult to replace, and dissatisfied customers have very long memories.
Citation
Public Relations Ltd, I. (1984), "Service with a smile", Education + Training, Vol. 26 No. 3, pp. 66-66. https://doi.org/10.1108/eb017013
Publisher
:MCB UP Ltd
Copyright © 1984, MCB UP Limited
Related articles
- Development of Wrist Separated Exoskeleton Socket of Myoelectric Prosthsis Hand for Symbrachydactyly
Yuki Inoue, Cyborg and Bionic Systems
- Shoulder Dysfunction and Mobility Limitation in Aging
Advances in Geriatric Medicine and Research
- Prevalence and Trends of Handgrip Strength Asymmetry in the United States
Advances in Geriatric Medicine and Research
- Heavier load alters upper-limb muscle synergy with correlated fNIRS responses in BA4 and BA6
Zhi Chen, Cyborg and Bionic Systems
- Tacrolimus induced bone pain syndrome after kidney transplantation: case report and review of the literature
Hélio Vida Cassi, Brazilian Journal of Nephrology, 2009
- Research of Intelligent Angle Correction Manipulator in Treatment of Joint Injury After Operation
Xiaobo Zhu, Journal of Imaging Science and Technology
- From a surgeon's case book
M.H.V. Brown, Journal of Contemporary Management, 1953
- Treatment duration of wrist-ankle acupuncture for relieving post-thyroidectomy pain: A randomized controlled trial
Journal of Integrative Medicine, 2023
- Pain determinants of pain in autosomal dominant polycystic kidney disease
José Luiz Nishiura, Brazilian Journal of Nephrology, 2013
- Adynamic bone disease
Ana Paula Santana Gueiros, Brazilian Journal of Nephrology, 2021