A Tale of Training in Two Companies

Abstract

The following is an apocryphal story about a good professional Training Manager who wanted to initiate training in service excellence in two companies he consecutively worked for.

Citation

Freemantle, D. (1985), "A Tale of Training in Two Companies", Industrial and Commercial Training, Vol. 17 No. 5, pp. 20-24. https://doi.org/10.1108/eb004015