The Mediator in Action

Abstract

Assess the situation: try to stand away from the details. Get a view of the total situation. Do not act hastily. Obtain facts and feelings from those involved. Do not take sides. Maintain an independent identity.

Citation

(1975), "The Mediator in Action", Management Decision, Vol. 13 No. 4, pp. 230-241. https://doi.org/10.1108/eb001078