MEASURING THE EFFECTIVENESS OF AN ORGANISATION'S MANAGEMENT CONTROL SYSTEMS: The Expectations Approach

Abstract

It is hard to manage effectively in any organisation since one of the major hurdles is knowing what constitutes effectiveness anyway. It is just as hard to assess the effectiveness of the management control systems used within an organisation. One of the pieces of research currently being undertaken at Durham University Business School has produced an interesting and useful approach towards tackling this problem.

Citation

Machin, J. (1973), "MEASURING THE EFFECTIVENESS OF AN ORGANISATION'S MANAGEMENT CONTROL SYSTEMS: The Expectations Approach", Management Decision, Vol. 11 No. 5, pp. 260-279. https://doi.org/10.1108/eb001026