Changing behaviors at scale

Abstract

Purpose

The purpose of this paper is to share how SAP recently tackled the problem of changing behaviors at a large scale.

Design/methodology/approach

The objectives were achieved through evaluating popular methodologies, i.e. Six Sigma, Quality Circles, Lean, etc., and identifying a new process that had greater potential for innovative thinking to become reality.

Findings

SAP discovered that Design Thinking allowed the company to connect multidisciplinary teams using “radical collaboration” to tackle big projects using prototyping to discover new solutions.

Originality/value

This new method of thinking is explored and transferable benefits for other corporations are shared for those interested in exploring new approaches to problem-solving.

Citation

Swanson, D. (2015), "Changing behaviors at scale", Strategic HR Review, Vol. 14 No. 6, pp. 230-233. https://doi.org/10.1108/SHR-09-2015-0079