Prelims

Half Title Page

ORGANISATIONAL ROADMAP TOWARDS TEAL ORGANISATIONS

Series Page

ADVANCED SERIES IN MANAGEMENT

Previous Volumes:

• Shared Services as a New Organizational Form

  ED. TANYA BONDAROUK

• Social Media in Human Resources Management

  EDS. TANYA BONDAROUK AND MIGUEL R. OLIVAS-LUJÁN

• Social Media in Strategic Management

  EDS. MIGUEL R. OLIVAS-LUJÁN AND TANYA BONDAROUK

• (Dis)honesty in Management: Manifestations and Consequences

  EDS.TIIA VISSAK AND MAAJA VADI

• Commercial Diplomacy and International Business: A Conceptual and Empirical Exploration

  ED. H. RUËL

• Electronic HRM in Theory and Practice

  EDS. T. BONDAROUK, H. RUËL AND J.C. LOOISE

• Relational Practices, Participative Organizing

  EDS. CHRIS STEYAERT AND BART VAN LOOY

• Autopoiesis in Organization Theory and Practice

  EDS. RODRIGO MAGALHAES AND RON SANCHEZ

• Organizations as Learning Systems “Living Composition” as an Enabling Infrastructure

  ED. MARJATTA MAULA

• Complex Systems and Evolutionary Perspectives on Organizations: The Application of Complexity Theory to Organizations

  ED. EVE MITLETON-KELLY

• Managing Imaginary Organizations: A New Perspective on Business

  EDS. BO HEDBERG, PHILIPPE BAUMARD AND A. YAKHLEF

• Systems Perspectives on Resources, Capabilities and Management Processes

  EDS. JOHN MORECROFT, RON SANCHEZ AND AIMÉ HEENE

• Tracks and Frames: The Economy of Symbolic Forms in Organizations

  ED. K. SKOLDBERG

• Human Resource Management, Social Innovation and Technology

  EDS. TANYA BONDAROUK AND MIGUEL R. OLIVAS-LUJÁN

• Dead Firms: Causes and Effects of Cross-Border Corporate Insolvency

  EDS. MIGUEL M. TORRES, VIRGINIA CATHRO AND MARIA ALEJANDRA GONZALEZ PEREZ

• New Ways of Working Practices: Antecedents and Outcomes

  ED. JAN DE LEEDE

• Age Diversity in the Workplace: An Organizational Perspective

  EDS. SILVIA PROFILI, ALESSIA SAMMARRA AND LAURA INNOCENTI

• International Business Diplomacy: How Can Multinational Corporations Deal with Global Challenges?

  ED. HUUB RUËL

Title Page

ORGANISATIONAL ROADMAP TOWARDS TEAL ORGANISATIONS

TANYA BONDAROUK

University of Twente, The Netherlands

ANNA BOS-NEHLES

University of Twente, The Netherlands

MAARTEN RENKEMA

University of Twente, The Netherlands

JEROEN MEIJERINK

University of Twente, The Netherlands

JAN DE LEEDE

University of Twente, The Netherlands

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2018

Copyright © 2018 Emerald Publishing Limited

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-78756-312-4 (Print)

ISBN: 978-1-78756-311-7 (Online)

ISBN: 978-1-78756-313-1 (Epub)

ISSN: 1877-6361 (Series)

Acknowledgements

This work is part of the research programme Innovating Human Resource Management for Employee-driven Innovation with project number 409-13-204, which is (partly) financed by the Netherlands Organization for Scientific Research (NWO). We thank the management team and HRM professionals from Livio for their openness for the research and all employees of Livio, who gave interviews; seventeen HRM students for their help in gathering the data; and Keith Townsend and Sut I Wong for their comments on earlier versions of this book.

Testimonials

Teams are back! Bos-Nehles, Bondarouk, Meijerink, and Renkema have drawn together a wealth of previous literature to review and new empirical data to remind scholars and practitioners of the potential benefits (and pitfalls) of teams, particularly self-managing work teams, within organisations. This book is a timely contribution to scholarship while practitioners can gain a wealth of useful knowledge throughout the seven key sections of this book. The work is well-written, accessible, and covers and inordinate amount of ground as the authors step the reader through decades of history and research, provide an insightful case study of a healthcare organisation, and then tightly link the human resource management activities, and line manager roles in organisations that adopt self-managing teams. This book is an essential guide to practitioners and scholars both looking to understand teams as they continue to evolve two decades in to the twenty-first century.

Dr Keith Townsend | Associate Professor, Department of Employment Relations and Human Resources Griffith University, Australia

In the seminal work of Rosabeth Moss Kanter, who was one of the pioneers in structural empowerment research, she defines power as the ability to mobilise resources to get things done. Power is on when individuals have access to lines of information, support, resources, and opportunities to learn and to grow. Otherwise, power is off and effective work is impossible. The meaning of power is thus based on positive sum ideology and is closer to mastery than to domination or control over others. These lines of power are sources of structural empowerment within an organisation as a multilevel-system influence an individual’s access to power and opportunity – that is, their ability to access and mobilize the resources to work effectively. To create and maintain such empowerment system is hard, yet necessary. This book brilliantly approaches empowerment and self-management from different organisational aspects giving a good account of the complexity of the phenomenon.

Sut I Wong, Professor of Communication and Leadership, Nordic Centre for Internet and Society, BI Norwegian Business School, Norway

List of Figures

List of Tables

About the Authors

Tanya Bondarouk is Professor of Human Resource Management (HRM) and the head of the department of HRM at the University of Twente. She also works as Associate Editor for the International Journal of Human Resource Management and the European Journal of International Management and as Co-editor of the Advanced Series in Management (Emerald Publishers). She has been working on the research area of innovating HRM function, with the focus on Electronic HRM, and has edited a number of special issues in international journals on this topic. Her main publications concern integration of HRM and social aspects of Information Technology Implementations and appear in the International Journal of HRM, Personnel Review, European Journal of Management and European Journal of Information Systems. Her research covers both private and public sectors and deals with a variety of areas such as the implementation of e-HRM, management of HR-IT change and HRM contribution to IT projects.

Anna Bos-Nehles is Assistant Professor in the field of HRM at the University of Twente. Her main research interest lies in the role of line managers towards HRM implementation effectiveness, their effect on innovative employee behaviours and their role in digitalisation. She focuses on how line managers implement HR policies and practices at the operational level, in the way they shape the innovative behaviour of employees in all areas of the organisation and how they use digital applications to manage their subordinates. Her research has been published in peer-reviewed international outlets such as Human Resource Management, International Journal of Human Resource Management, Personnel Review, Baltic Journal of Management, Management Revue and European Journal of International Management as well as in peer-reviewed books with an international audience such as HRM and Performance: Achievements and Challenges or the Handbook of Research on Comparative Human Resource Management.

Maarten Renkema is Doctoral Researcher of HRM at the University of Twente. His PhD research is focused on the link between HRM and Innovation, approached from a multilevel perspective. More specifically, he studies the top-down relationship between HRM policies and practices and the innovative work behaviour of employees on the one hand, and the bottom-up emergence of innovations on the other hand. Moreover, he conducted research projects focused on self-managing teams and self-scheduling in the healthcare sector. Research of Maarten has been published in peer-reviewed international journals such as Human Resource Management Review, Personnel Review and Journal of Organizational Effectiveness: People and Performance. Currently, he is working on the Human Capital project ‘Innovative Human Resource Management for Employee-Driven Innovation’.

Jeroen Meijerink is Assistant Professor of HRM at the University of Twente. His research focuses on HRM and value creation in the digital economy. In particular, he studies two digital-enabled sourcing options: HRM shared services and crowdsourcing. The former topic includes the design, implementation and evaluation of HRM shared service models. The latter research topic centres around the HR management and value of crowdsourcing workers that offer their services through online labour platforms. His research is multi-disciplinary in nature and draws on theories and concepts from the HRM and strategy (e.g. intellectual capital theory and the consumer perspective) as well as service marketing literatures (e.g. service dominant logic). He published in peer-reviewed international outlets such as Human Resource Management, Journal of Business Research, Human Resource Management Review, International Journal of Human Resource Management, Personnel Review, European Journal of International Management and The Services Industries Journal.

Jan de Leede is Assistant Professor of HRM at the University of Twente (1.5 day a week) and owner of ModernWorkx, a research and consultancy firm. He is focused on research and consultancy in the field of flexible labour, working times, self-organising teams, virtual teams and new ways of working. His PhD was on self-managing teams, including the contribution of such teams to product and process innovation. He published more than 15 articles in international journals, such as Personnel Review, Ergonomics, Creativity and Innovation Management, Human Resource Management Journal, International Journal of Operations and Production Management; more than 40 articles in Dutch scientific and other journals and more than 15 books or chapters of books. He participated in European research projects (Innoflex, Saltsa Hospital Network), was Project Manager of several research and consultancy projects at TNO. His consultancy work is focusing on evaluating shift roster systems, designing ergonomic friendly and efficient rosters, self-rostering and self-organisation. Both in industry and healthcare.