Shaping emotional contagion in healthcare: the role of human resource practices and work harassment

Abstract

Purpose

This research examines the extent to which emotional contagions are shaped by human resource practices (HRPs) and work harassment and the influence of this on employee well-being and innovative behaviour.

Design/methodology/approach

The authors examined a structural equation model, including two waves of survey data from 240 healthcare professionals to explore the statistical associations between the tested variables.

Findings

The results do not show support for a significant relationship linking HRPs with work harassment. However, a significant positive effect linking HRPs, positive contagion, well-being and innovative behaviour was noted, in addition to a significant negative link from harassment on positive contagion, well-being and innovation behaviour.

Originality/value

The research highlights the limited role that HRPs (alone) play in mitigating harassment and their deleterious effects. Notwithstanding, HRPs can have a positive role in shaping the positive contagions and subsequent positive effects on employee and work outcomes.

Citation

Xerri, M.J., Brunetto, Y., Farr-Wharton, B. and Cully, A. (2021), "Shaping emotional contagion in healthcare: the role of human resource practices and work harassment", Personnel Review, Vol. 50 No. 7/8, pp. 1665-1684. https://doi.org/10.1108/PR-06-2020-0484