Ingratiating with bosses for favourable performance ratings: a serial mediation mechanism
ISSN: 0048-3486
Article publication date: 25 April 2022
Issue publication date: 15 May 2023
Abstract
Purpose
This study examines how team-level mediating mechanisms (i.e. team psychological safety and team helping behaviour) facilitate the relationship between employees' ingratiation and performance ratings.
Design/methodology/approach
The data were collected from 180 customer service teams working in Pakistan's hospitality industry through multiple sources using a paper and pencil questionnaire.
Findings
The multi-level structural equation modelling results showed that team psychological safety and helping behaviour fully mediated the relationship between ingratiation and performance ratings.
Practical implications
The study has offered some implications for theory and practices.
Originality/value
This study showed that ingratiation might be a helpful impression management tool within a team context. Such an influence technique nurtures a psychologically safe climate and encourages peers to help each other perform mutual tasks within the hospitality context.
Keywords
Acknowledgements
The authors thank the editor and the anonymous reviewers for their valuable comments.
Citation
Asadullah, M.A., Siddiquei, A., Musaddiq, M. and Amin, R. (2023), "Ingratiating with bosses for favourable performance ratings: a serial mediation mechanism", Personnel Review, Vol. 52 No. 4, pp. 955-971. https://doi.org/10.1108/PR-05-2020-0351
Publisher
:Emerald Publishing Limited
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