Actions speak louder than words: How team trust and commitment enhance team action listening and team success

Abstract

Purpose

The purpose of this paper is to expand our understanding on team listening by incorporating an action component. The authors empirically test the effect of this expanded concept, namely team action listening on team success, and investigate how team commitment moderates the relationship between team trust and team action listening.

Design/methodology/approach

The authors explored listening in teams in the field and in the lab, both qualitatively and quantitatively, through studying 474 team members representing 100 teams. The authors tested the hypotheses by structural equation modeling augmented with in-depth team interviews.

Findings

The findings showed that: teams demonstrate that they listen by taking action, teams that exhibit action listening are more successful, there is a direct relationship between team trust and team action listening and team commitment negatively moderates this relation in larger teams.

Practical implications

Managers should encourage taking action in team discussions. Yet, they should be wary of the detrimental effects of team commitment to team action listening particularly in teams with high trust. Commitment increases the risk of groupthink and decreases the participation to team discussions and listening. In particular, managers may benefit from keeping the team smaller, as in large teams, commitment suppresses the relationship between trust and team action listening.

Originality/value

This study extends research on team listening by adding the action aspect that distinguishes successful teams. It is one of the first to investigate the interrelationships between team trust, commitment, team action listening and success in teams.

Citation

Kocoglu, I., Lynn, G., Jung, Y., Dominick, P.G., Aronson, Z. and Burke, P. (2020), "Actions speak louder than words: How team trust and commitment enhance team action listening and team success", Management Decision, Vol. 58 No. 3, pp. 465-494. https://doi.org/10.1108/MD-09-2018-1018