How user-driven innovation and employee intrapreneurship promote platform enterprise performance
ISSN: 0025-1747
Article publication date: 7 July 2020
Issue publication date: 12 December 2020
Abstract
Purpose
The purpose of this study is to investigate the impact of user-driven innovation (UDI) and employee intrapreneurship (EI) on the innovation performance of platform enterprises through the mediating role of market intelligence responsiveness (MIR) and the moderating role of knowledge and information resource acquisition (KRA and IRA, respectively) between MIR and innovation performance.
Design/methodology/approach
Data were collected from 167 platform enterprises in northern, eastern and southern China with survey questionnaires. Participants were mainly middle and senior managers with a comprehensive grasp of the enterprises' information.
Findings
The results indicated that both UDI and EI, particularly synergy, positively influenced the innovation performance of platform enterprises. Furthermore, higher innovation performance resulted from high congruence between UDI and EI, and the innovation performance of enterprises increased when UDI and EI shifted from being incongruent to congruent. Lastly, MIR played a mediating role in this relationship, and both KRA and IRA played a positive moderating role between MIR and innovation performance.
Practical implications
Platform enterprises should pay attention to external users and internal employees to achieve their development goals and establish tripartite cooperative relationships involving firms, employees and users. Enabling platform enterprises to develop continually and in a healthy way requires the integration and utilization of all types of resources.
Originality/value
This was an empirical study on the impact mechanism of employees and users on the innovation performance of platform enterprises in China.
Keywords
Acknowledgements
Funding: This work was supported by the MOE Layout Foundation of Humanities and Social Sciences (Grant No. 19YJA630070).The authors would like to thank the editors and reviewers for their valuable contributions to the improvement of the manuscript.
Citation
Wan, W., Liu, L. and Wang, X. (2020), "How user-driven innovation and employee intrapreneurship promote platform enterprise performance", Management Decision, Vol. 58 No. 12, pp. 2705-2723. https://doi.org/10.1108/MD-06-2019-0701
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited