Collective tacit knowledge generation through play: Integrating socially distributed cognition and transactive memory systems

Abstract

Purpose

The purpose of this paper is to contribute to the literature by examining the generation of collective tacit knowledge (CTK) in organizations through social ludic activities (SLAs) as a specific form of playful micro-practice carried out by employees.

Design/methodology/approach

This paper builds upon socially distributed cognition (SDC) and transactive memory systems (TMS) to analyze SLAs’ contribution to CTK creation in the workplace. These theories provide conceptual underpinnings for comprehending how workers self-organize shared activities to store, retrieve and use each other’s tacit knowledge within the collective. An example is provided to illustrate SLAs’ manifestation in an agile-based software development firm.

Findings

SLAs may facilitate collective members’ knowing and learning whereby different solutions are sought and potential tactics to cope with work issues are attuned to changing conditions by the collective members at work. Four moderating factors, namely physical proximity, psychological safety, richness of communication pathways and intensity of interactions, are identified and propositions to conceptualize their role in CTK generation through SLAs are formulated.

Practical implications

SLA players’ efforts to solve dysfunctionalities at work are not merely prompted by interdependencies among work-related tasks but also driven by high levels of social embeddedness and interaction among employees. Managers should become more supportive of collective playful activities in their organizations by building a propitious corporate climate for the mobilization of CTK in the workplace. Understanding SLAs as a soft group device where CTK resides, transits, is enacted and continuously metamorphosed represents an important complement to hard devices offered by information systems.

Originality/value

Relying on the notion of SLAs as a means to cope with work concerns, the authors integrate insights from organizational play, knowledge management, SDC and TMS literatures to advance the authors’ understanding of CTK creation through collective playful undertakings at work.

Citation

Spraggon, M. and Bodolica, V. (2017), "Collective tacit knowledge generation through play: Integrating socially distributed cognition and transactive memory systems", Management Decision, Vol. 55 No. 1, pp. 119-135. https://doi.org/10.1108/MD-05-2015-0173