Toward a scale to assess the emotional intelligence and internal marketing of business employees in Portugal

Abstract

Purpose

The aim of this paper is the validation of a scale that has Emotional Intelligence (EI) and Internal Marketing (IM) as determinants of organizational success.

Design/methodology/approach

The survey (questionnaire) allows assessing the contribution of motivation and job satisfaction to organizational success and was disseminated on social networks and directly in some national institutions.

Findings

The results of this research suggest that the 58 items of the scale can be grouped into eight main dimensions and can be confidently applied to professionals from organizations and companies operating in Portugal.

Originality/value

Furthermore, this study can be considered as an innovative, effective and useful tool for entrepreneurs, managers and organizations, as it can help diagnose the perceptions of their employees and promote a healthy and appealing environment, moving towards an excellent organizational performance, greater profitability and corporate sustainability.

Citation

Serafim, A., Veloso, C.M., Rivera-Navarro, J., Sousa, B. and Valeri, M. (2024), "Toward a scale to assess the emotional intelligence and internal marketing of business employees in Portugal", Journal of Organizational Change Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JOCM-06-2023-0229