The role of events and affect in perceived organizational support: a within-person approach

Abstract

Purpose

The purpose is to understand how affective events employees experience at work, and emotions those events elicit, influence within-person fluctuations in perceived organizational support (POS). The authors explore the possibility of socioemotional needs as a boundary condition of the effects. They integrate affective events theory with organizational support theory to develop their arguments.

Design/methodology/approach

Using a diary study method, 55 working adults responded to three surveys per day for ten days (876 total datapoints).

Findings

The results suggest POS fluctuates daily. Furthermore, workplace affective events are significantly related to discrete emotions (happiness and anger), which are significantly related to fluctuations in POS. Indirect effects were generally stronger when socioemotional needs were high compared to low, though the moderation was not statistically significant.

Research limitations/implications

The authors extend organizational support theory by integrating affective events theory; they highlight the role of affective events and transient emotion in relation to momentary changes in POS and explore socioemotional needs as a moderator of those relationships.

Practical implications

Organizations can be mindful of employees' daily experiences when considering how to foster POS; minimizing negative affective events and maximizing supportive affective events may enhance POS.

Originality/value

This study is the first to consider predictors of short-term fluctuations in POS. Moreover, the authors integrate affective events and discrete emotions to consider the role of affect in organizational support theory.

Citation

Woznyj, H.M., Shanock, L.R., Heggestad, E.D. and Banks, G.C. (2021), "The role of events and affect in perceived organizational support: a within-person approach", Journal of Managerial Psychology, Vol. 36 No. 6, pp. 520-532. https://doi.org/10.1108/JMP-10-2020-0537