A model of workplace incivility, job burnout, turnover intentions, and job performance

Abstract

Purpose

The purpose of this paper is to determine the relationships among workplace incivility, job burnout, turnover intentions, and job performance.

Design/methodology/approach

The authors used a dyad survey method to collect data. Structural equation modeling was employed to analyze the data.

Findings

Results showed that job burnout mediated the relationship between workplace incivility and turnover intention and that workplace incivility was negatively associated with job performance. In other words, participants experiencing higher levels of incivility reported greater levels of job burnout and subsequent increased turnover intention and lower levels of job performance.

Originality/value

The authors can find no other research that examines the relationship between workplace incivility and job performance.

Citation

Rahim, A. and Cosby, D.M. (2016), "A model of workplace incivility, job burnout, turnover intentions, and job performance", Journal of Management Development, Vol. 35 No. 10, pp. 1255-1265. https://doi.org/10.1108/JMD-09-2015-0138