Patient versus person centeredness: embracing different perspectives

Abstract

Purpose

The aim of this study is twofold: (1) to gain insight into the different perspectives on the relationship between patient and person centeredness and (2) to learn more about the differences between non-academic and academic stakeholders in the healthcare system.

Design/methodology/approach

This mixed-methods study includes a scoping review on person and patient centeredness and in-depth interviews with patients, caregivers, staff and management of healthcare organizations. The data were analyzed by following the six phases of Braun and Clarke.

Findings

The analysis of the data showed four different perspectives on patient versus person centeredness: (1) they are synonyms; (2) one term is favorite; (3) they should be in balance; and (4) person centeredness is the surplus on top of patient centeredness.

Research limitations/implications

There are different perspectives on patient versus person centeredness. Perspectives differ between people and can change over time. Some people feel like a patient all the time, other people feel like a person all the time, and some feel like a patient at one point in time and as a person at another point in time.

Practical implications

These different perspectives can have important implications for the so-called moments of truth. In their role as patients, people value functional encounters and in their identity as people they value meaningful encounters with caregivers.

Originality/value

By unraveling these different perspectives, novel insights were found in the different perspectives people can take.

Citation

Pipers, E., De Regge, M., Bergs, J., Leroi-Werelds, S., Verleye, K. and Streukens, S. (2024), "Patient versus person centeredness: embracing different perspectives", Journal of Health Organization and Management, Vol. 38 No. 3, pp. 430-446. https://doi.org/10.1108/JHOM-09-2023-0289