Dynamically adapting to the new normal: unpacking SMEs’ adoption of social media during COVID-19 outbreaks

Abstract

Purpose

This paper aims to investigate small and medium enterprises’ (SMEs) adoption of social media platforms and how they integrated them within their marketing strategies during the COVID-19 outbreaks. Dynamic capabilities – observed as the interplay between sensing, seizing and reconfiguration capabilities – represent the principal theoretical framework used in this research to explain challenges in social media adoption and their effects on these businesses.

Design/methodology/approach

This study adopts the grounded theory approach to analyze semistructured interviews with 19 key informants from Italian SMEs belonging to diversified industries.

Findings

The findings of this research are summarized in a holistic framework that explores three types of capabilities (i.e. sensing, seizing and reconfiguration capabilities) and the marketing outcomes of social media adoption among SMEs.

Originality/value

This study attempts to unpack the specific dynamic capabilities that allowed SMEs to be successful in social media adoption during COVID-19 outbreaks.

Citation

Hu, L., Olivieri, M. and Rialti, R. (2023), "Dynamically adapting to the new normal: unpacking SMEs’ adoption of social media during COVID-19 outbreaks", Journal of Business & Industrial Marketing, Vol. 38 No. 8, pp. 1675-1688. https://doi.org/10.1108/JBIM-01-2022-0052