Switching from cash to mobile payment: what's the hold-up?

Abstract

Purpose

This paper explores the reasons behind the slow uptake of mobile payment (m-payment) from a switching intention (SI) perspective. The antecedents of SI from cash to m-payment were explored using an integrated conceptual model of the push-pull-mooring (PPM) framework and the status quo bias (SQB) perspective.

Design/methodology/approach

A self-administered survey was used to collect data, which are empirically tested using SmartPLS 3.0.

Findings

The push factor was found to have an insignificant effect on SI to m-payment whereas the pull factor was significant. Furthermore, the results revealed that the two mooring variables have contrasting results as trust is not a significant determinant of SI to m-payment while perceived security and privacy (PSP) is. Additionally, all SQB-related relationships were found to be statistically significant

Originality/value

This study determined the factors that play vital roles in the consumers' decision-making to transition from cash to m-payment. This was done via a uniquely developed conceptual model that incorporated the PPM framework with the SQB perspective.

Citation

Loh, X.-M., Lee, V.-H., Tan, G.W.-H., Ooi, K.-B. and Dwivedi, Y.K. (2021), "Switching from cash to mobile payment: what's the hold-up?", Internet Research, Vol. 31 No. 1, pp. 376-399. https://doi.org/10.1108/INTR-04-2020-0175