Cognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theory
International Journal of Educational Management
ISSN: 0951-354X
Article publication date: 5 July 2024
Issue publication date: 3 December 2024
Abstract
Purpose
This study aimed to investigate the influence of the perceived quality by students regarding their experiences in vocational schools in tourism, hospitality and food service on cognitive and affective responses (satisfaction, self-efficacy expectations and self-regulation strategies of motivation for learning - SRSML) and commitment (behavioural response).
Design/methodology/approach
A cross-sectional survey was conducted with 454 students from twelve Turismo de Portugal IP-affiliated schools. The theoretical framework was rooted in Self-Determination Theory (SDT) and PLS-SEM, using ADANCO 2.3 software to test the proposed model.
Findings
Perceived quality by students concerning their school experiences are socio-contextual factors that directly influence their satisfaction and self-efficacy expectations (cognitive and affective responses). Satisfaction and self-efficacy expectations positively affected SRSML. Finally, satisfaction and the SRSML positively impacted the students` commitment to schools (behavioural response).
Originality/value
This study contributes to academia by comprehensively addressing 16 perceived quality dimensions within vocational education. It aligns with SDT, revealing that socio-contextual factors affect students’ cognitive, affective, and behavioural responses. Additionally, it demonstrates positive relationships between student satisfaction, self-efficacy expectations, SRSML, and students’ commitment to vocational education institutions. This study emphasises the multidimensional nature of perceived quality, urging educational institutions to address tangible and intangible dimensions to develop strategies to provide high-quality experiences, increasing students` satisfaction, self-efficacy expectations, motivation, and commitment.
Keywords
Acknowledgements
The authors would like to thank the support from the Intrepid Lab/Lusófona Ismat, Research Centre for Tourism, Sustainability and Well-being (CinTurs) and CETRAD Research Center (UTAD), Portugal. This paper is financed by the National Funds provided by FCT—Foundation for Science and Technology through projects UIDB/04020/2020 and UIDB/04011/2020.
Citation
Silva, R.S.d., Souki, G.Q., Oliveira, A.S.d., Vieira, L.S.G. and Serra, M. (2024), "Cognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theory", International Journal of Educational Management, Vol. 38 No. 6, pp. 1710-1734. https://doi.org/10.1108/IJEM-11-2023-0544
Publisher
:Emerald Publishing Limited
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