Do social conflicts at work affect employees’ job satisfaction? The moderating role of emotion regulation

Abstract

Purpose

The purpose of this study is to examine social conflicts with co-workers (SCCWs) as a predictor of job satisfaction with co-workers (JSCWs) on a daily basis. Moreover, dispositional emotion regulation (ER) was suggested to moderate the within-person relationship between daily conflicts at work and JSCWs.

Design/methodology/approach

Ninety-eight employees from German civil service agencies completed surveys across five consecutive work days. Dispositional variables and controls were assessed in a general survey which was completed before the start of the daily surveys.

Findings

Hierarchical linear modeling showed that SCCWs at noon were significantly related to employees’ JSCWs in the evening and that dispositional ER moderated this relationship, indicating that people with high abilities of ER reported higher levels of job satisfaction with their co-workers than people with low abilities of ER after experiencing SCCWs.

Originality/value

The present study links conflict research with organizational and personality research. The findings broaden the understanding of social conflicts in an organizational context and further highlight ER as an important factor which can buffer the negative effects of workplace conflicts.

Citation

Hagemeister, A. and Volmer, J. (2018), "Do social conflicts at work affect employees’ job satisfaction? The moderating role of emotion regulation", International Journal of Conflict Management, Vol. 29 No. 2, pp. 213-235. https://doi.org/10.1108/IJCMA-11-2016-0097