Investigating the mechanism linking task conflict with employees’ innovative work behavior

Abstract

Purpose

The effect of task conflict on innovative work behavior has yielded inconsistent results pointing to the need to examine the conditions under which task conflict is helpful for employees’ innovative work behavior. This study aims to develop a comprehensive model linking task conflict and innovative work behavior through constructive conflict, positive conflict value, cognitive flexibility and psychological safety.

Design/methodology/approach

Data were collected from 316 supervisor–subordinate dyads working in software development and high-technology companies located in Saudi Arabia. The research model was tested using partial least squares approach.

Findings

Results show that constructive conflict mediates the relationship between task conflict and innovative work behavior. Moreover, positive conflict value and cognitive flexibility mediate the effect of constructive conflict on innovative work behavior. Finally, psychological safety positively moderates the effect of positive conflict value and cognitive flexibility on innovative work behavior.

Originality/value

This study suggests that constructive conflict, cognitive flexibility, positive conflict value and psychological safety are important mechanisms that explain the link between task conflict and innovative work behavior.

Citation

Al-Ghazali, B.M. and Afsar, B. (2021), "Investigating the mechanism linking task conflict with employees’ innovative work behavior", International Journal of Conflict Management, Vol. 32 No. 4, pp. 599-625. https://doi.org/10.1108/IJCMA-07-2020-0119