Well-being among hotel managers: A study on the influence of job stressors and cognitive reappraisal
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 12 February 2019
Issue publication date: 30 April 2019
Abstract
Purpose
This study aims to test a theoretical research model specifying how two emerging job stressors, i.e. centralized authority and reporting requirements, influence hotel managers’ well-being. A mediated model through reappraisal is hypothesized.
Design/methodology/approach
The model was tested on 600 Norwegian and Swedish hotel managers using a questionnaire survey (72 per cent response rate). Data were analyzed using descriptive statistics, confirmatory factor analyses, correlation and structural equation modeling, which included bootstrapping.
Findings
Job stressors were negatively related to well-being, whereas reappraisal had a positive influence on well-being. A positive relationship was found between reporting requirements and reappraisal, while the opposite appeared for centralized authority. A negative mediating role of reappraisal existed in the relationship between centralized authority and well-being, while there was a positive one in the relationship between reporting requirements and well-being.
Practical implications
The findings will have important implications for management practices, as they illuminate how job stressors reduce well-being on the one hand and how reappraisal positively influences well-being on the other. This knowledge indicates that reappraisal is important for well-being when faced with stressful environments. The findings illustrate the importance of controlling stress in the managerial environment, and for hotel managers to maintain the ability to reappraise.
Originality/value
The study advances the knowledge of the managerial role, as well as the importance of reappraisal and well-being. This is the first empirical study among hotel managers testing a research model that illustrates how job stressors and reappraisal influence well-being.
Keywords
Acknowledgements
Funding: The Faculty of Social Sciences at the University of Stavanger provided support in the form of a grant for the development of this article.
Citation
Haver, A., Olsen, E. and Akerjordet, K. (2019), "Well-being among hotel managers: A study on the influence of job stressors and cognitive reappraisal", International Journal of Contemporary Hospitality Management, Vol. 31 No. 4, pp. 1819-1835. https://doi.org/10.1108/IJCHM-11-2017-0737
Publisher
:Emerald Publishing Limited
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