Abstract
Purpose
Engaged employees assure organizational competitiveness and sustainability. The purpose of this study is to explore the relationship between job resources and employee turnover intentions, with employee engagement as a mediating variable.
Design/methodology/approach
Data were collected from 934 employees of eight wholly-owned pharmaceutical industries. The proposed model and hypotheses were evaluated using structural equation modeling. Construct reliability and validity was established through confirmatory factor analysis.
Findings
Data supported the hypothesized relationship. The results show that job autonomy and employee engagement were significantly associated. Supervisory support and employee engagement were significantly associated. However, performance feedback and employee engagement were nonsignificantly associated. Employee engagement had a significant influence on employee turnover intentions. The results further show that employee engagement mediates the association between job resources and employee turnover intentions.
Research limitations/implications
The generalizability of the findings will be constrained due to the research’s pharmaceutical industry focus and cross-sectional data.
Practical implications
The study’s findings will serve as valuable pointers for stakeholders and decision-makers in the pharmacuetical industry to develop a proactive and well-articulated employee engagement intervention to ensure organizational effectiveness, innovativeness and competitiveness.
Originality/value
By empirically demonstrating that employee engagement mediates the nexus of job resources and employee turnover intentions, the study adds to the corpus of literature.
Keywords
Citation
Otoo, F.N.K. (2024), "Does employee engagement mediate the nexus of job resource and employee turnover intentions?", IIMT Journal of Management, Vol. 1 No. 2, pp. 130-170. https://doi.org/10.1108/IIMTJM-10-2023-0032
Publisher
:Emerald Publishing Limited
Copyright © 2024, Frank Nana Kweku Otoo
License
Published in IIMT Journal of Management. Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode
Introduction
The pharmaceutical industry is one of the most vibrant sectors of the Ghanaian economy (Harper and Gyansa-Lutterodt, 2007; Otoo, 2020; Pourraz, 2019). The industry is highly competitive due to customer expectations and their enormous economic influence (Banda et al., 2021; Boya and Rao Sekhara, 2019; Horner, 2022). Pharmaceuticals are a crucial component of healthcare delivery utilized in the prevention, treatment and curing of diseases as well as the adjustment of lifestyle factors (Baxerres and Cassier, 2022; Chorev, 2019; Defor et al., 2017). Employees are an organization’s most valuable and distinctive resource and the unmatched source of its competitive edge (Balogun and Afolabi, 2018; Kakar et al., 2018; Putra and Cho, 2019). Highly engaged employees assure the delivery of top-notch pharmaceutical services (Carter et al., 2018; Demissie et al., 2022; Thabit et al., 2023).
Organizations are exploring efficient ways to maximize the contributions of their human capital to ensure organizational survival and effectiveness (Aguinis and Burgi-Tian, 2021; Tensay and Singh, 2020). A significant challenge facing many firms is employee retention, which contributes to a shortage of skilled personnel, high employee turnover and slow economic growth (Guerrero and Challiol-Jeanblanc, 2017; Ji-Young and Huang, 2021; Sepahvand and Khodashahri, 2021). Turnover intention, which is an employee’s expressed willingness to quit an organization within a specified timeframe, is considered the best indicator of actual employee turnover (Chew and Chan, 2008; Heneman et al., 2018). The loss of a high-performing employee has a negative effect on the organization and the labor market as a whole (Cohen et al., 2016; Wynen et al., 2019).
Retaining competent employees is crucial for organizations as it promotes stability and growth (Hoffman and Tadelis, 2021; Holtom et al., 2008). A work environment that provides job resources lessens job demands and encourages employee retention (Rudolph et al., 2017; Schaufeli and Bakker, 2004). Job resources facilitate psychologically healthy behaviors that are linked to effective employee and organizational outcomes (Allan et al., 2018; Bakker and Demerouti, 2018; Schaufeli, 2018). Employee engagement enables organizations human capital to transit from being strategic tools to being strategic partners (Aman-Ullah et al., 2022; Dixit and Singh, 2020; Rao et al., 2021). Employee engagement improves organizational commitment, citizenship behavior and job performance (Bentley et al., 2019; Nienaber and Martins, 2020; Salas Vallina et al., 2021).
However, despite the evidence indicating a positive relationship between employee engagement and organizational outcomes, the mechanisms by which employee engagement influences employee turnover intentions remain uncertain (Basheer et al., 2019; Sánchez-Cardona et al., 2020; Sandhya and Sulphey, 2020). Attempting to delve deeper into this relationship, literature has examined the association between employee engagement and employee turnover intentions using different mediating variables (Breevaart and Bakker, 2018; Tsen et al., 2021; Zhu et al., 2023). Gašic and Berber (2023) examined the mediating role of employee engagement in the relationship between flexible work arrangements and turnover intentions. Grubert et al. (2022) investigated how employee engagement mediates the effect of public value on job satisfaction, affective commitment, life satisfaction and the intention to quit.
Otoo (2022) examined the mediating role of employee engagement in the relationship between human resource development and employee turnover intentions. Literature suggests the relevance of an environment that promotes employee engagement (Beri and Gulati, 2021; Pirzadeh and Lingard, 2021). However, few empirical studies provide evidence of the role or context that determines employee engagement as a mediator in the association between job resource and employee turnover intentions (e.g. Albrecht et al., 2021; Hameduddin and Lee, 2021; Kundu and Lata, 2017). Research has emphasized the critical role of employee engagement in organizational success and competitiveness (Bakker and de Vries, 2021; Grubert et al., 2022; Tricahyadinata et al., 2020). Employee engagement enhances organizational growth, financial returns and employee turnover intentions (Meswantri and Ilyas, 2018; Sihag, 2021; Ugargol and Patrick, 2018).
Drawing on these arguments, the study endeavors to fill this gap by proposing a model to explore employee engagement as a mediator in the nexus between job resources and employee turnover intentions. The study contributes to the literature in twofold. First, the study theoretically supports the mediating role of employee engagement in the nexus between job resources and employee turnover intentions. Previous studies have shown that, in spite of the widespread belief that employee engagement and job resources may be significant facilitators of employee retention, there does not seem to be a strong consensus in the literature regarding how employee engagement and job resources contribute to enhanced employee commitment and performance (Bakker and Albrecht, 2018; Dinh, 2020; Moletsane et al., 2019). It is imperative to clarify this issue by demonstrating that the adoption of specific job resource interventions does not inherently create a competitive advantage, even though it does so indirectly through the cultivation of strategic competencies (Lipson, 2020; Van den Broeck et al., 2017; Schaufeli, 2018).
Employee engagement enhances productivity, customer satisfaction and individual performance (Bharath and Sreedevi, 2021; Al-dalahmeh et al., 2018; Uddin et al., 2019). The current study extends the literature on job resources by examining the mechanisms by which job resources support employee engagement and consequently, influence employee turnover intentions. Second, the study provides empirical evidence of the mediating effect of employee engagement in the job resources–employee turnover intentions relationship using both job quality and satisfaction turnover measures. Previous studies have analyzed the mediating role of employee engagement by using perceptual job quality and satisfaction turnover measures (Gašic and Berber, 2023; Jackson and Fransman, 2018; Kurniawaty et al., 2019; Otoo, 2022).
The study by Okolocha and State (2020) focused on job quality turnover measures. Vermooten et al. (2019) used job satisfaction turnover measures. The current study contributes to the literature by providing, on one hand, theoretical arguments that justify that employee engagement positively influences both job quality and satisfaction measures and, on the other hand, empirical evidence that job resources can have a direct effect on specific employee turnover variables and an indirect effect on others. To lay the groundwork for the study, the theoretical underpinnings of job resources, employee engagement and employee turnover intentions are described. The model that links job resources to employee engagement and employee turnover intentions is then used to frame the hypotheses.
Structural equation modeling was applied in evaluating the efficacy of the proposed model and hypotheses and the outcomes were then contrasted with those of prior studies that came to similar conclusions. The study’s limitations, implications and suggestions for future investigation are provided.
Literature review
Theory and hypothesis development
The social exchange theory (Cortez and Johnston, 2020; Gharib et al., 2017; Imam et al., 2023) was espoused in exploring the relationship between employee engagement, job resources and employee turnover intentions. The social exchange theory postulates that people engage in social interactions after weighing the benefits and drawbacks of each interaction from a self-interest perspective (Cooper-Thomas and Morrison, 2019; Cropanzano et al., 2017; Yan et al., 2016). The social exchange theory asserts that employees anticipate their employers engaging in social and material exchanges as part of organizational practices in a working relationship (Chung and Jeon, 2020; Chernyak-Hai and Rabenu, 2018; Hossen et al., 2020). Consequently, if employees perceive positive work practices, they will exhibit positive work attitudes and behaviors. Conversely, employees will exhibit unfavorable organizational behavior and attitudes if they perceive unfavorable and unhealthy work practices. Drawing from social exchange theory, employees who perceive the provision of organizational resources will return the favor with higher levels of engagement.
Job resources
Job resources are the physical, psychological, organizational and social aspects of a job that are beneficial in achieving work goals, lessening psychological costs associated with job obligations or fostering personal development, learning and growth (Bakker and Demerouti, 2017; Jenny et al., 2020; Sánchez-Cardona et al., 2021). Job resources are workplace settings that encourage and promote employee development and role performance (Simbula et al., 2011; Astvik et al., 2020; Cooke et al., 2019). Job resources are favorably correlated with positive employee and organizational outcomes and well-being (Bilotta et al., 2021; Ghezzi et al., 2020; Van Veldhoven et al., 2020).
Along the same lines, several studies show a significant association between job resources, employee engagement and employee turnover intentions (Britt et al., 2021; Saks, 2019; Wan et al., 2018). Bakker et al. (2004) highlighted job autonomy, supervisory support and performance feedback as job resource attributes. Job autonomy improves employee performance, elevates employee engagement levels and organizational profit (Allan et al., 2019; Fletcher et al., 2018; Xanthopoulou et al., 2009). Supervisory support enhances employee loyalty, the provision of high-quality services and teamwork (Hernaus et al., 2017; Kaur and Randhawa, 2020; Suan and Nasurdin, 2016).
Performance feedback influences employee engagement levels and activeness (Giamos et al., 2023; Sleiman et al., 2020). Job resources improve the levels of employees’ intrinsic and extrinsic motivations (Demerouti et al., 2017; Rudolph et al., 2017; Lysova et al., 2019). Similarly, several authors assert that job resources encourage individual development, learning and growth to stimulate employee retention (Bayona et al., 2015; Cregård and Corin, 2019; Jauhari and Yulianti, 2020). Job autonomy, supervisory support and performance feedback were examined as job resource attributes in this study.
Employee engagement
The importance of employee engagement in an organization’s performance and competitiveness has drawn a lot of attention (Dhir and Shukla, 2019; Guest, 2014; Pandita and Bedarkar, 2015). However, there is disagreement over what constitutes employee engagement (Gupta and Sharma, 2016; Shrotryia and Dhanda, 2020; Sun and Bunchapattanasakda, 2019). Even though there are various definitions of the concept, Macey and Schneider (2008) point out that they all concur that employee engagement is desirable and has psychological and behavioral components that entail focused effort, enthusiasm and energy as well as organizational purpose.
Harter et al. (2002) define employee engagement as an individual’s enthusiasm, contentment and involvement with work. Schaufeli et al. (2002) referred to engagement as a fruitful mental state characterized by dedication, absorption and vigor. Baumruk (2004) defined engagement as an active experience of participation in personally gratifying tasks that improves an employee’s perception of their professional efficacy. Shuck et al. (2017a) referred to employee engagement as a favorable, active, work-related psychological state operationalized by the preservation, intensification and direction of cognitive, emotional and behavioral energy.
Kahn (1990) posited that people express themselves physically, cognitively and emotionally when they execute roles. Kahn further argued that a person’s physical, cognitive and emotional states are influenced at various levels, including individual, interpersonal, group, intergroup and organizational. Physical engagement entails the intensity of energy and effort expended (Kahn, 1992; Rich et al., 2010; Zaff et al., 2011). Cognitive engagement measures the level of efficacy with which people operate, which results from knowledge of the significance of one’s work (Sedeghat et al., 2011; Wang and Holcombe, 2010; Wang and Eccles, 2011). Emotional engagement entails deploying and managing employees' emotions based on emotional interaction between employees and the organization (Pietarinen et al., 2014; Li and Lerner, 2012; Skinner et al., 2008).
Engaged employees take initiative, look for possibilities to solve problems and put in more time and effort (Chiwawa and Wissink, 2021; Rameshkumar, 2020; Satata, 2021). Several authors contend that employee engagement is a significant factor in determining individual performance, behaviors and attitudes as well as employee retention, financial performance, shareholder return, productivity and organizational performance (Anitha, 2014; Bailey et al., 2017; Mburu et al., 2020). The study examined the physical, cognitive and emotional attributes of employee engagement.
Job resources and employee engagement
Theoretical and conceptual approaches have been examined to establish a synergy between job resources and employee engagement (Farndale and Murrer, 2015; Halinski and Harrison, 2020; Lesener et al., 2019). Job resources provide purpose and meet employees' basic needs, which increases employee engagement (Crawford et al., 2010; Hobfoll et al., 2018; Nielsen et al., 2017). Job resources promote high employee performance through high engagement and minimal cynicism (Bakker et al., 2007; Herr et al., 2021; Wallace and Buchanan, 2020). Researchers postulate that job resources stimulate employee development, learning and growth, which leads to favorable organizational outcomes and increases employee engagement (Hakanen et al., 2021; Jenny et al., 2020; Lattrich and Büttgen, 2020).
Similarly, many scholars contend that job resource attributes such as supervisory support, job autonomy and performance feedback are correlated favorably with employee engagement levels (Chen and Fellenz, 2020; Kotzé and Nel, 2020; Mai and Kim, 2022). Subsequent reviews shed light on the relationship between selected job resources and employee engagement.
Job autonomy and employee engagement
Literature advances a strong correlation between job autonomy and employee engagement (Lu et al., 2017; Muecke et al., 2020; Saragih, 2011). Job autonomy is the degree of discretion, independence and freedom provided to an employee for scheduling and achieving a task (Hackman and Oldham, 1975; Kwok, 2020; Lin et al., 2011). This is dependent upon the person’s desire to exercise discretion at work (Langfred and Rockmann, 2016; Vera et al., 2016; Wang et al., 2022). Job autonomy significantly influences employees' motivation and engagement at work (Othman and Nasurdin, 2019; Johari et al., 2018; Terason, 2018). Numerous academics contend that job autonomy offers the chance to break off from monotonous work and test out fresh, practical work methods that may produce better results (Malinowska et al., 2018; Sisodia and Das, 2013; Zhao et al., 2022).
Similarly, several authors argue that employees with a sense of job autonomy tend to be more content at work, have a tendency to be more proactive and problem-solvers and are therefore, more productive (Burcharth et al., 2017; Saifaddin and Alavi, 2020; Wang and Wang, 2020). This parallels the findings of researchers who posited that job autonomy is a major determinant of employee engagement and positively correlated with employee engagement levels (Özkoç, 2016; Wan and Duffy, 2022; Zhou, 2020). The following hypothesis is proposed:
Job autonomy is significantly associated with employee engagement.
Supervisory support and employee engagement
Supervisory support is the degree to which employees perceive that their superiors support, encourage and care for them (Akram et al., 2018; Babin and Boles, 1996; Suan and Nasurdin, 2016). Supervisory support is recognized as having a positive impact on employees' attitudes (Afzal et al., 2019; Lloyd et al., 2015; Somers et al., 2021). Supervisory support can come in the form of emotional support, informational support and material support (Artz et al., 2020; Dysvik and Kuvaas, 2012; Fan et al., 2019). Many scholars postulate that improved supervisory support encourages workers to exhibit high levels of engagement and positive relationships (Arshad et al., 2021; Kang et al., 2015; Zeb et al., 2022).
In a similar vein, numerous authors contend that supervisory support positively influences employees' engagement and motivation at work (Eisenberger and Stinglhamber, 2011; Park et al., 2018; Reader et al., 2017). This parallels the findings of several authors who maintain that assistance from supervisors’ fosters competence, assurance, stability and resiliency (Oentoro et al., 2016; Kizuki and Fujiwara, 2020; Yadav and Rangnekar, 2015). Vastly supported employees experience positive emotions and are highly engaged (Chen and Fellenz, 2020; Ibrahim et al., 2019; Talukder and Galang, 2021). The following hypothesis is advanced.
Supervisory support is significantly associated with employee engagement
Performance feedback and employee engagement
Performance feedback is the level of direct and explicit information that an employee receives regarding the effectiveness of their performance (Aguinis et al., 2012; Carpentier and Mageau, 2013; Whitaker and Levy, 2012). To ensure efficiency, performance feedback should be meaningful and timely (Anseel et al., 2009; Beaumont et al., 2011; Johnson, 2013). Performance feedback is a vital measure of employee engagement and ensures higher levels of employee engagement (Awan et al., 2020; Lappalainen et al., 2019; Tekian et al., 2017). Performance feedback increases self-efficacy, which leads to enhanced levels of employee engagement (Lee et al., 2019; Smith and Bititci, 2017; Warrilow et al., 2020).
This parallels the findings of eminent authors who found a positive correlation between performance feedback and employee engagement (Lam et al., 2011; Noronha et al., 2018; Saratun, 2016). The following hypothesis is advanced.
Performance feedback is significantly associated with employee engagement.
Employee turnover intentions
Maintaining skilled and competent personnel determines business competitiveness and success (Deniz, 2020; Hoffman and Tadelis, 2021; Mokoena et al., 2022). Turnover intention is a person’s deliberate and conscious decision to quit (Bright, 2020; Kanchana and Jayathilaka, 2023; Poon et al., 2022). Turnover intention is the most significant predictor of actual leaving behavior (Afroz and Haque, 2021; Dogru et al., 2023; Park and Min, 2020). High turnover intention inhibits major business objectives and causes significant organizational losses (Holston Okae, 2018; Lazzari et al., 2022; Refilwe et al., 2024). Eminent scholars accentuate that losing highly skilled and competent employees affects organizational commitment, performance, reputation, profitability and overall vision (Belete, 2018; Kakar et al., 2023; Michael and Fotiadis, 2022). Employee turnover intentions lead to low productivity, decreased employee morale, loss of organizational knowledge and idea accumulation (Dhanpat et al., 2018; Ozkan et al., 2020; Tirtaputra, 2018).
Employee engagement and employee turnover intentions
Several studies have expressed a positive association between employee engagement and employee turnover intentions (Albrecht and Marty, 2020; Karatepe et al., 2021; Shrotryia and Dhanda, 2018). Employee engagement and turnover intentions are indicators of employees' attitudes, which are important determinants of their future behavior (Bogaert et al., 2019; Krishnan et al., 2023; McCarthy et al., 2020). Employee engagement tends to reduce the likelihood of turnover (Chebet et al., 2019; Maltseva, 2020; Oh et al., 2023). Enhanced levels of employee engagement promote a more optimistic outlook and attitude toward the workplace and reduce turnover intentions (Gupta and Gomathi, 2022; Reissová and Papay, 2021; Saleem et al., 2021).
Employees who are actively and consistently immersed in their work are so filled with positive energy that they have little time or room for negative ideas, such as leaving the company (Gupta and Shaheen, 2017; Supeli and Creed, 2016; Zhong et al., 2016). The following hypothesis is proposed:
Employee engagement has a significant influence on employee turnover intentions
The mediating role of employee engagement
Academics have advocated a synergy between employee engagement and organizational outcomes (Etim and Nneji, 2023; Fida et al., 2022; Gede and Huluka, 2024). Employee engagement forecasts well-being, increased life satisfaction, retention and less turnover intention (Boccoli et al., 2023; Li and Chanchai, 2019; Shrestha, 2019). Employee engagement fosters employees’ inventiveness, adaptivity and job satisfaction, resulting in higher productivity, profitability, customer satisfaction, reduced absenteeism and attrition (Eldor and Harpaz, 2016; Gupta et al., 2021; Schneider et al., 2018). Employee engagement motivates employees to be enthusiastic, passionate and involved emotionally, physically and psychologically toward positive organizational outcomes (Parker and Griffin, 2011; Shantz et al., 2013; Shiju et al., 2023).
Similarly, numerous authors accentuate that employee engagement enhances the employees’ individual in-role performance, general well-being and organizational citizenship behavior (Abdelwahed and Doghan, 2023; Ismail et al., 2019; Seddikin et al., 2023). The following hypothesis is proposed:
Employee engagement mediates the association between job resources and employee turnover intentions.
Methods
Research setting and data structure
An empirical investigation was conducted in accredited pharmaceutical industries. The pharmaceutical industry is actively involved in the formation of policies governing the study, discovery and creation of new drugs (Boya and Rao Sekhara, 2019; Ekeigw, 2019; Ndomondo-Sigonda et al., 2017), making it distinct in addressing job resource-related issues (Nel and Linde, 2019; Otoo et al., 2019; Triantafillidou and Koutroukis, 2022). The Ghana Pharmaceutical Council Directory (2023) served as a primary source of information. Data were obtained from eight wholly owned pharmaceutical industries. A structured questionnaire was utilized in a cross-sectional study design (Kelly et al., 2019; Schmidt and Brown, 2019). The study sample consisted of 1,415 respondents. Pharmaceutical industries were selected using a purposive sampling technique (Campbell et al., 2020; Esfehani and Albrecht, 2019).
Employees served as the study’s primary informants (Coghlan et al., 2019; Hansen and Madsen, 2019). Questionnaires were received from two different types of informants: heads and assistant heads of the different operational departments (e.g. quality control and assurance, production, packaging, stores and warehousing, maintenance, safety and security, sales and marketing), referred to as “supervisors” and workers of the different operational departments (e.g. quality control and assurance, production, packaging, stores and warehousing, maintenance, safety and security, sales and marketing), referred to as “junior staffs.” 934 respondents (66.0% response rate) offered comprehensive responses that were considered acceptable. Inference from Table 1, men constituted 57.5% (majority respondents). 42.2% of the respondents were between the ages of 26 and 35. The majority of respondents (31.7%) had between 16 and 20 years’ experience in the pharmaceutical industry.
Measures
Meassure used in the study were assessed using multiple items from different studies in the extant literature. All measures were scored using a five-point Likert continuum from 1 (“strongly disagree”) to 5 (“strongly agree”). The results of each scale were calculated by summing the responses to the items. Bae et al. (2021) instrument refinement technique was applied in ensuring that items that adequately represent the presumed dimensions of a construct were included. Hair et al. (2019) and Henseler and Schuberth (2020) recommended criteria for construct standards estimates were applied. Therefore, statements of a construct below the recommended criterion of 0.60 were deleted (Kock and Hadaya, 2018; Sarstedt and Mooi, 2019).
Job resource scale
Job autonomy (Schaufeli and Bakker, 2004), supervisory support (Jin and McDonald, 2017) and performance feedback (Beaumont et al., 2011) were adopted in measuring job resources. Sample items include “I am able to carry out the work using my own initiative or judgment,” “I constantly receive feedback about how well I am performing” and “my supervisor genuinely cares about my well-being.” The reliability of each of the three dimensions of job resources was 0.91, 0.84 and 0.88, respectively. The reliability score for all 12 items was 0.85. The interdimensional correlations, which ranged between 0.57 and 0.79, were high.
Employee engagement scale
Rich et al. (2010) employee engagement scale was adopted to measure physical engagement (five items), emotional engagement (five items) and cognitive engagement (five items). Sample items include “I absolutely dedicate myself to my work,” “I am optimistic about my job” and “At work, I prioritize my tasks.” The reliability of each of the three dimensions of employee engagement was 0.83, 0.85 and 0.81, respectively. The reliability score for all 15 items was 0.82. The interdimensional correlations, which ranged between 0.55 and 0.77, were high.
Employee turnover intention scale
Holtom et al.’s (2008) turnover intention scale was adopted in measuring turnover intentions. Sample items include ‘‘I am thinking of quitting my job.” The three-item scale had a reliability of 0.86.
Analytic approach
For proper representation of the proposed constructs, a confirmatory factor analysis was applied (Kuppelwieser et al., 2019; Schuberth et al., 2018). A two-level hierarchical linear model was developed (Henseler, 2017; Hwang et al., 2020). The proposed model and hypothesis were evaluated using the Statistical Packages for Social Science (SPSS) 21.0 and Analysis of Moment Structure (AMOS) 26.0 (Ringle et al., 2020; Usakli and Kucukergin, 2018). The association between subdimensions as well as the nexus between observable indicators and their latent constructs were examined (Rasoolimanesh et al., 2021; Rhemtulla et al., 2020). Construct reliability, validity and convergent validity were examined (Cheah et al., 2018; Hair et al., 2020). Discriminant validity between constructs was examined (Tay and Jebb, 2018; Zijlmans et al., 2018). The mediation model was tested by employing the Baron and Kenny (1986) classical product approach (Hayes, 2018; Sarstedt et al., 2020a, b). Figure 1 shows a representation of the mediation model.
Common method bias
Several a priori measures were applied in addressing the issue of common method bias (Archimi et al., 2018; Baumgartner et al., 2021). During the pre-test study, psychological separation of constructs was ensured, ambiguous questions were clarified and mid-point scales were provided for each survey (Kock et al., 2021; Cruz, 2022). To lessen social desirability bias, respondents’ anonymity and confidentiality were assured (Chang et al., 2020; Cooper et al., 2020). As a post hoc evaluation, Harman’s one-factor test was conducted (Jordan and Troth, 2020; Cohen and Ehrlich, 2019). The findings show that the established benchmarks were adequate (Aguirre-Urreta and Hu, 2019; Steenkamp and Maydeu-Olivares, 2021). Common method bias consequences remained insignificant, as warranted by these approaches.
Results
A three-factor confirmatory factor analysis (CFA) model reflecting job resources, employee engagement and employee turnover intentions established a good model fit (2/degree of freedom (df) = 2.43, root mean square error of approximation (RMSEA) = 0.052, standardized root mean residual (SRMR) = 0.044, Tucker–Lewis index (TLI) = 0.989 and comparative fit index (CFI) = 0.991) (Jing et al., 2022; Savalei, 2021). Estimates of the coefficient ranged from 0.81 to 0.91 (Cepeda-Carrion et al., 2019; Grimm and Wagner, 2020). The standard estimates' range was 0.71–0.89 (Flake and Fried, 2020; Rigdon et al., 2019). The range of estimates for average variance extracted (AVE) was 0.59–0.65, whereas the range of estimates for composite reliability (CR) was 0.77–0.89 (McNeish and Wolf, 2021; Sellbom and Tellegen, 2019). Discriminant validity was achieved (Franke and Sarstedt, 2019; Radomir and Moisescu, 2019). Table 2 presents descriptive statistics and correlation analysis, while Table 3 presents the results of the model test.
Table 4 displays CFA results, while Table 5 presents discriminant validity test results. Table 6 displays the results of the hypothesis test, whereas Table 7 displays the results of the employee engagement effect test. Job autonomy and employee engagement are significantly associated (0.828, p < 0.05). Hypothesis 1 is supported. Supervisory support and employee engagement are significantly associated (0.679, p < 0.05), thereby supporting Hypothesis 2. Performance feedback and employee engagement are nonsignificantly associated (−0.625, p > 0.05). Hypothesis 3 is unsupported. Employee engagement had a significant influence on employee turnover intentions (0.660, p < 0.05). Hypothesis 4 is supported. Employee engagement mediates the nexus between job resources and employee turnover intentions (0.589, p < 0.05), thereby supporting Hypothesis 5. Job resources had a significant indirect (mediated) effect on employee turnover intentions (0.06, p < 0.05) (Memon et al., 2018; Sarstedt et al., 2020a, b).
Discussion
This study offers important empirical insights into the relationship between job resources and employee turnover intentions via employee engagement as a mediating variable. The results indicate job autonomy and employee engagement are significantly associated. Job autonomy significantly influences employees' motivation and engagement at work (Naidoo-Chetty and du Plessis, 2021; Pattnaik and Sahoo, 2021; Yong et al., 2013). Prior studies have revealed a significant association between job autonomy and employee engagement (e.g. Itzchakov et al., 2023; Ning and Alikaj, 2019; Sung et al., 2022). The findings show that job autonomy has a significant impact on emotional engagement (Kuchinski-Donnelly and Anne, 2020; Levitats and Vigoda-Gadot, 2020) and cognitive engagement (Barlow et al., 2020; Ghoncheh, 2016). Thus, job autonomy not only facilitates employees’ growth and development but also favors the necessary conditions for increasing work engagement and efficiency.
Supervisory support and employee engagement are significantly associated. Supervisory support enhances employee loyalty, the provision of high-quality services and teamwork (Nguyen and Tran, 2021; Shams et al., 2020; Yang et al., 2018). Earlier studies have found a positive relationship between supervisory support and employee engagement (e.g. Lee and Shin, 2023; Singh et al., 2022; Tsaur et al., 2019). The findings show that supervisory support has a positive impact on emotional engagement (Vakira et al., 2022; Rathi and Lee, 2017) and cognitive engagement (Sun and Yoon, 2022; Zhao and Guo, 2019). Thus, supervisory support not only facilitates the improvement of employee motivation and attitude but also support the prerequisites for instilling confidence, constancy, resilience and confidence in employees. Performance feedback and employee engagement are nonsignificantly associated.
Performance feedback increases self-efficacy, which leads to enhanced levels of employee engagement (Cappelli and Tavis, 2016; Lechermeier and Fassnacht, 2018; Lee et al., 2019). However, the unavailability of cogent performance feedback results in low levels of employee engagement and self-efficacy. A possible explanation is that, despite the existence of organizational support for performance feedback, employees’ perceptions of the absence of concise, meaningful and timely feedback will not promote higher levels of employee engagement. Employee engagement had a significant influence on employee turnover intentions. Enhanced levels of employee engagement promote a more optimistic outlook and attitude toward the workplace and reduce turnover intentions (Gupta and Shaheen, 2017; Shuck et al., 2017a; Yeh, 2013). Earlier studies have found a positive relationship between employee engagement and employee turnover intentions (e.g. Anyalor et al., 2018; Diko and Saxena, 2023; Rajashekar and Jain, 2024).
The findings show that employee engagement has a positive impact on job quality (Brieger et al., 2020; Wang and Wang, 2020) and job satisfaction (Jia et al., 2019; Meynhardt et al., 2018). Thus, employee engagement not only facilitates the improvement of organizational and employee outcomes but also supports the prerequisites for enhanced employee loyalty, increased organizational commitment and a high degree of job satisfaction. Employee engagement mediates the nexus between job resources and employee turnover intentions. Employee engagement fosters employees’ inventiveness, adaptivity and job satisfaction, resulting in higher productivity, profitability, customer satisfaction and reduced absenteeism and attrition (Bellamkonda et al., 2021; Knight et al., 2019; Kwon and Kim, 2020).
Previous studies have found a positive relationship between job resources and employee turnover intentions (e.g. Bakker and Albrecht, 2018; Lestari and Margarethaa, 2021; Skaalvik and Skaalvik, 2018) and between employee engagement and employee turnover intentions (e.g. Manjaree and Perera, 2021; Nkansah et al., 2023; Wushe and Shenje, 2019). In light of the findings, since employee engagement exerts partial mediation in the association between job resources and employee turnover intentions. It is imperative to take into account both direct and indirect effects while elucidating employee turnover intentions. Therefore, employee engagement not only facilitates the improvement of individual and organizational performance but also favors the necessary conditions for higher job performance, increased citizenship behaviors and increased client satisfaction.
The findings show the importance of considering employee engagement as a valuable organizational resource, which contributes to the development of two connected strategic outcomes: employee retention and organizational commitment.
Theoretical implications
This study supports the supposition for the enhancement of employee engagement and a further investigation into the association between job resources, employee engagement and employee turnover intentions. The study’s findings elucidate the ambiguity in the literature on job resources, employee engagement and employee turnover intentions (Davis and Van der Heijden, 2023; Ezaili et al., 2018; Nie et al., 2023). Job autonomy and employee engagement are significantly related. The results support earlier studies that indicate that employees with a sense of job autonomy tend to be more content at work, have a tendency to be more proactive and problem-solvers and are therefore, more productive (Fürstenberg et al., 2021; Halliday et al., 2018; Scrimpshire et al., 2022).
They also concur with earlier studies, which indicate that job autonomy offers the chance to break off from monotonous work and test out fresh, practical work methods that may produce better results (Bajaba et al., 2021; Kao et al., 2022; Kim et al., 2020). The findings validate the suppositions of researchers (Lesener et al., 2019; Svendsen et al., 2018). Supervisory support and employee engagement are significantly associated. The results corroborate past studies, which show that improved supervisory support encourages workers to exhibit high levels of engagement and positive relationships (Quansah et al., 2022; Swanberg et al., 2011; Teoh et al., 2016). They also support earlier studies that indicate that supervisory support fosters competence, assurance, stability and resiliency (Kalemci Tuzun and ArzuKalemci, 2012; Shi and Gordon, 2020; Swati and Dutta, 2020).
The findings validate the postulations of researchers (Heyns et al., 2021; Sawasdee et al., 2020). Performance feedback and employee engagement are nonsignificantly associated. The result is not consistent with the findings of several authors who argue that performance feedback is a vital measure of employee engagement, which boosts self-efficacy, job performance and satisfaction (Johnson et al., 2022; Pulakos et al., 2019; Tagliabue et al., 2020). The findings do not support the postulations of researchers (Michalis and Paola, 2022; Schleu and Huffmeier, 2020).
Employee engagement had a significant influence on employee turnover intentions. The results parallel the findings of numerous academics who contend that employees who are actively and consistently immersed in their work are so filled with positive energy that they have little time or room for negative thoughts, like quitting the organization (Ali et al., 2020; Cassim et al., 2024; Margaretha et al., 2018).
They also corroborate earlier studies that indicate that employee engagement boosts employee loyalty through flexible work arrangements, emotional intelligence and spiritual intelligence (Basheer et al., 2019; Rusilowati, 2022; Weideman and Hofmey, 2020). The findings validate the postulations of researchers (Dhir and Shukla, 2019; Shrotryia and Dhanda, 2020). Moreover, the results show employee engagement mediates the association between job resources and employee turnover intentions. The results support previous studies, which indicate that employee engagement motivates employees to be enthusiastic, passionate and involved emotionally, physically and psychologically toward positive organizational outcomes (Chen and Peng, 2021; Shuck et al., 2017a, b; Pincus, 2023). They also concur with earlier studies that show that employee engagement forecasts well-being, increased life satisfaction, retention and less turnover intention (Barrick et al., 2015; Blanchard et al., 2019; Verčič, 2021). The findings support the postulations of researchers (Chanana and Sangeeta, 2020; Tiwari and Lenka, 2019).
Practical implication
Job resources facilitate and promote employee development and role performance (Albrecht and Marty, 2020; Cooke et al., 2019; Zhang and Farndale, 2021). Job resources encourage individual development, learning and growth to stimulate employee retention (Ojeleye et al., 2022; Cregård and Corin, 2019; Jauhari and Yulianti, 2020). Job autonomy and employee engagement are significantly related. Job autonomy is a major determinant of employee engagement and is positively correlated with employee engagement levels (Zhang et al., 2017; Kenyi and John, 2020; Ade-Adeniji et al., 2021). The pharmaceutical industry would therefore have a keen interest in (re)evaluating job autonomy interventions where employees are able to carry out the work using their own initiative or judgment and have opportunities for independence and creative freedom (Thisera and Wijesundara, 2020; Tummers et al., 2018).
Job autonomy improves employee performance, elevates employee engagement levels and improves organizational profit (Chen, 2019; Kanten et al., 2019; Novianti and Fuadiputra, 2021). The pharmaceutical industry would have to (re) evaluate job autonomy interventions where work-related responsibilities are aligned with employees’ interests (Emre and De Spiegeleare, 2021; Vui-Yee and Yen-Hwa, 2020). Supervisory support and employee engagement are significantly associated. Vastly supported employees experience positive emotions and are highly engaged (Ding and Yu, 2021; Kaur and Randhawa, 2021; Zhao and Guo, 2019). The pharmaceutical industry would have to (re) evaluate supervisory support interventions where supervisors genuinely care about employees’ well-being and show interest in the employee’s view (Chen and Wu, 2020; Contreras et al., 2020).
Saks (2021) argues that employees reciprocate the support supervisors give them by displaying helping behaviors. The pharmaceutical industry would have to (re) evaluate supervisory support interventions where supervisors pay close attention to employees’ values and aspirations (Hauff et al., 2022; Zhang et al., 2023). Employee engagement had a significant influence on employee turnover intentions. Employee engagement predicts well-being, greater life satisfaction and reduced turnover intention (Chen and Peng, 2021; Hameduddin and Lee, 2021). The pharmaceutical industry would have to (re) evaluate employee engagement interventions where employees are absolutely dedicated to their work (Boccoli et al., 2023; Tsaur et al., 2019). Employee engagement reduces employee turnover and enhances organizational growth (Bakker and Oerlemans, 2019; Riyanto and Adhitama, 2020). The pharmaceutical industry would have to (re) evaluate employee engagement interventions where employees are optimistic and highly focused on their work (Gupta et al., 2017; Piyasena and Kottawatta, 2018). Employee engagement mediates the association between job resources and employee turnover intentions. Employee engagement is a significant factor in determining individual performance, behaviors and attitudes as well as employee retention, financial performance, shareholder return, productivity and organizational performance (Kassahun and Raman, 2021; Khodakarami and Dirani, 2020; Swati and Archana, 2019). The study highlights the significance of creating a system for the enhancement of employee engagement since engaged employees take initiative, look for possibilities to solve problems and put in more time and effort (Dan et al., 2020; Sendawula et al., 2018; Simon and Jeromy, 2018).
Enhanced levels of employee engagement promote a more optimistic outlook and attitude toward the workplace and reduce turnover intentions (Karatepe et al., 2021; Soliman and Wahba, 2019; Talavera-Velasco et al., 2021). Numerous academics postulate that highly engaged workers have greater job satisfaction, commitment, less turnover intentions, greater organizational citizenship behavior and improved health (Kim et al., 2022; Li et al., 2021; Otoo and Rather, 2024). Consequently, the pharmaceutical industry would have to develop a proactive and well-articulated employee engagement intervention to ensure organizational effectiveness, innovativeness and competitiveness.
Limitations and suggestions for future study
The study’s limitations should be considered when interpreting the findings, notwithstanding its theoretical and practical advancements. Due to the study’s cross-sectional nature, it is impossible to completely exclude the potential that the results could be construed as showing a reverse causality or causal relationship (Setia, 2016; Wang and Cheng, 2020). A future longitudinal study is necessary (Carroll, 2019; Kneck and Audulv, 2019). By examining a mediation mechanism, the current study sought to elucidate the effect of job resources on employee turnover intentions using a number of job resource measures. However, in order to conduct an exhaustive and targeted inquiry, further theoretical and practical work is required to have a comprehensive grasp of the nexus between job resources and employee turnover intentions.
Research on the potential mediation role of work engagement in the nexus between organizational commitment and employee turnover intentions is encouraged in the future. The generalizability of the findings will be constrained due to the research’s pharmaceutical industry focus. Replicating the model in other industries and areas is encouraged in future studies.
Figures
Figure 1
Model of mediation with path coefficient
Profile of respondents
| Variables | Frequency (s) | Percentage of totals (%) | Variables | Frequency (s) | Percentage of totals (%) |
|---|---|---|---|---|---|
| Gender | Education | ||||
| Male | 537 | 57.5 | Senior high | 124 | 13.3 |
| Female | 397 | 42.5 | Diploma | 113 | 12.1 |
| HND | 232 | 24.8 | |||
| Age | Bachelor’s degree | 371 | 39.7 | ||
| 18–25 | 172 | 18.4 | Master’s degree | 94 | 10.1 |
| 26–35 | 183 | 19.6 | |||
| 36–45 | 394 | 42.2 | Experience (years) | ||
| 46–55 | 118 | 12.6 | Less than 1 | 76 | 8.1 |
| 56–65 | 67 | 7.2 | 1–5 | 117 | 12.5 |
| 6–10 | 154 | 16.5 | |||
| Department | 11–15 | 144 | 15.4 | ||
| Human resource | 57 | 6.1 | 16–20 | 296 | 31.7 |
| Quality control and assurance | 72 | 7.7 | 20 and above | 147 | 15.8 |
| Stores and warehousing | 84 | 9.0 | |||
| Packaging | 115 | 12.3 | |||
| Sales and marketing | 122 | 13.0 | |||
| Finance | 78 | 8.4 | |||
| Maintenance | 77 | 8.2 | |||
| Safety and security | 82 | 8.8 | |||
| Production | 247 | 26.4 |
Source(s): Table by author
Descriptive statistics, correlations and scale reliabilities
| Mean | SD | 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
|---|---|---|---|---|---|---|---|---|---|
| 1. Job autonomy | 5.28 | 2.86 | 1 | ||||||
| 2. Supervisory support | 4.32 | 2.23 | 0.301** | 1 | |||||
| 3. Performance feedback | 4.46 | 2.28 | 0.350** | 0.713** | 1 | ||||
| 4. Physical engagement | 3.86 | 2.08 | 0.612** | 0.422** | 0.658** | 1 | |||
| 5. Emotional engagement | 3.79 | 2.03 | 0.643** | 0.519** | 0.526** | 0.799** | 1 | ||
| 6. Cognitive engagement | 3.91 | 2.14 | 0.562** | 0.681** | 0.556* | 0.703** | 0.729** | 1 | |
| 8. Employee turnover intentions | 3.19 | 1.76 | 0.680* | 0.702** | 0.651** | 0.707** | 0.712** | 0.669** | 1 |
Note(s): **Correlation is significant at the 0.01 level (two-tailed). *Correlation is significant at the 0.05 level (two-tailed)
Source(s): Table by author
Results of the measurement and structural model test
| Model | x2 | Df | x2/df | p | RMSEA | SRMR | TLI | CFI |
|---|---|---|---|---|---|---|---|---|
| First order CFA | ||||||||
| Job resources | 215.748 | 67 | 3.22 | 0.000 | 0.053 | 0.050 | 0.929 | 0.936 |
| Employee engagement | 225.986 | 68 | 3.32 | 0.000 | 0.055 | 0.052 | 0.937 | 0.963 |
| Employee turnover intentions | 227.967 | 66 | 3.45 | 0.000 | 0.057 | 0.054 | 0.941 | 0.952 |
| Second order CFA | ||||||||
| Job resources | 208.527 | 67 | 3.11 | 0.000 | 0.051 | 0.052 | 0.964 | 0.971 |
| Employee engagement | 213.583 | 68 | 3.14 | 0.000 | 0.053 | 0.053 | 0.949 | 0.968 |
| Employee turnover intentions | 211.534 | 66 | 3.20 | 0.000 | 0.056 | 0.055 | 0.952 | 0.966 |
| Measurement model – overall model | 206.985 | 64 | 3.23 | 0.000 | 0.054 | 0.049 | 0.978 | 0.981 |
| Structural model – overall model | 116.852 | 48 | 2.43 | 0.000 | 0.052 | 0.044 | 0.989 | 0.991 |
Note(s): RMSEA = Root mean square of approximation; SRMR=Standardized root mean residual; TLI = Tucker–Lewis index and CFI=Comparative fit index; *p < 0.05
Source(s): Table by author
Confirmatory factor analysis
| Factor names, factor loadings and Cronbach’s alpha | ||||
|---|---|---|---|---|
| Factor | Items | (λ) | AVE | CR |
| Job autonomy (α = 0.91) | It is entirely up to me to decide how and when the task is done in the course of my job | 0.893 | 0.63 | 0.89 |
| I am able to carry out the work using my own initiative or judgment | 0.842 | |||
| My job offers me a lot of opportunities for independence and creative freedom in my work | 0.751 | |||
| In my job, I feel free to voice my thoughts and opinions | 0.740 | |||
| The work-related responsibilities I have align with my interests | 0.753 | |||
| Performance feedback (α = 0.88) | I constantly receive feedback about how well I am performing | 0.851 | 0.65 | 0.82 |
| Performing the tasks necessary for the job gives me numerous opportunities to assess my performance | 0.736 | |||
| Very little information regarding my performance is given by my job itself | 0.819 | |||
| Supervisory support (α = 0.84) | My supervisor genuinely cares about my well-being | 0.739 | 0.61 | 0.89 |
| My supervisor is interested in my viewpoints | 0.771 | |||
| My supervisor is supportive in completing the task | 0.783 | |||
| My supervisor pays close attention to my values and aspirations | 0.818 | |||
| Physical engagement (α = 0.83) | I put a lot of effort into my work | 0.787 | 0.60 | 0.86 |
| I absolutely dedicate myself to my work | 0.729 | |||
| I work really hard at what I do | 0.734 | |||
| My enthusiasm for my work is high | 0.749 | |||
| I put all of my effort into finishing my work | 0.856 | |||
| Emotional engagement (α = 0.85) | I am optimistic about my job | 0.731 | 0.61 | 0.87 |
| I am thrilled with my job | 0.705 | |||
| I am pleased with my job | 0.727 | |||
| I feel energized at work | 0.859 | |||
| I am enthusiastic about my work | 0.876 | |||
| Cognitive engagement (α = 0.81) | At work, I am completely focused on my job | 0.696 | 0.65 | 0.89 |
| At work, I prioritize my tasks | 0.837 | |||
| At work, I focus heavily on my job | 0.748 | |||
| At work, I give my job a lot of thought | 0.878 | |||
| At work, my attention is entirely on my task | 0.848 | |||
| Employee turnover intentions (α = 0.86) | As soon as I find a better job, I will leave | 0.828 | 0.59 | 0.77 |
| I am thinking of quitting my job | 0.749 | |||
| I am actively looking for a job | 0.733 | |||
Note(s): AVE represents average variance extracted and CR represents composite reliability. All factor loadings are significant at p < 0.0
Source(s): Table by author
Discriminant validity
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
|---|---|---|---|---|---|---|---|
| 1. Job autonomy | (0.814) | ||||||
| 2. Supervisory support | 0.111 | (0.852) | |||||
| 3. Performance feedback | 0.156 | 0.525 | (0.744) | ||||
| 4. Physical engagement | 0.603 | 0.279 | 0.367 | (0.812) | |||
| 5. Emotional engagement | 0.201 | 0.432 | 0.615 | 0.332 | (0.840) | ||
| 6. Cognitive engagement | 0.082 | 0.474 | 0.596 | 0.279 | 0.578 | (0.813) | |
| 7. Employee turnover intentions | 0.255 | 0.356 | 0.473 | 0.416 | 0.451 | 0.726 | (0.846) |
Note(s): Values in diagonal represent the squared root estimate of average variance extracted (AVE)
Source(s): Table by author
Inferences drawn on hypotheses
| Hypothesis | Beta coefficient | p value | Result |
|---|---|---|---|
| H1: Job autonomy is significantly associated with employee engagement | 0.828 | 0.004 | Accepted |
| H2: Supervisory support is significantly associated with employee engagement | 0.679 | 0.016 | Accepted |
| H3: Performance feedback is significantly associated with employee engagement | −0.625 | 0.289 | Rejected |
| H4: Employee engagement has a significant influence on employee turnover intentions | 0.660 | 0.016 | Accepted |
| H5: Employee engagement mediates the nexus of job resources and employee turnover intentions | 0.589 | 0.002 | Accepted |
Source(s): Table by author
Standardized direct, indirect and total effects of employee engagement
| Employee engagement | ||||
|---|---|---|---|---|
| Direct | Indirect | Total effect | p value | |
| Job resources | 0.343 | 0.343 | 0.000 | |
| Employee turnover intentions | 0.186 | 0.064 | 0.250 | 0.000 |
Source(s): Table by author
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