Successful digital service innovation: Learning and alignment as enablers

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Digital service innovation (DSI) can open new doors for companies and help to enhance and sustain competitiveness. The journey to DSI maturity is challenging but one that can be successfully completed through progression from adaptive to generative learning and appropriate alignment both inside the firm and with various external partners.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2024), "Successful digital service innovation: Learning and alignment as enablers", Development and Learning in Organizations, Vol. 38 No. 2, pp. 33-35. https://doi.org/10.1108/DLO-02-2024-0034