A conceptual framework for product service system design for machine tools: Issues in Indian context

Abstract

Purpose

The purpose of this paper is to propose a conceptual framework for product service system (PSS) design for machine tools and discuss the PSS implementation issues focusing on the Indian machine tool business sector.

Design/methodology/approach

The paper opted for an exploratory survey conducted in the Indian machine tool sector including 39 in-depth interviews with employees of different organizations representing middle and senior management having decision-making authority. It also involves proposing a framework to address the stakeholder’s requirements for services that offers foundation for PSS designers.

Findings

The paper helps get an insights about key issues for PSS implementation by the Indian machine tool sector. The hybrid PSS model proposed in the paper can address the stakeholder’s requirements for flexibility in business models through different business phases.

Practical implications

The paper offers suggestions for the development of PSS for machine tools for designers and identify issues to be considered particularly in Indian machine tools business context.

Originality/value

This paper provides an insight to judge the feasibility of PSS concept for machine tools in Indian context and offers framework for PSS designers.

Citation

Zine, P.U., Kulkarni, M.S., Ray, A.K. and Chawla, R. (2016), "A conceptual framework for product service system design for machine tools: Issues in Indian context", Benchmarking: An International Journal, Vol. 23 No. 5, pp. 1227-1248. https://doi.org/10.1108/BIJ-12-2014-0116