Impact of total quality management, organisational excellence and entrepreneurial orientation on organisational performance: empirical evidence from the public sector in UAE

Abstract

Purpose

Drawing upon the resource-based view, the authors examined empirically the total effect of total quality management (TQM), organisational excellence and entrepreneurial orientation (EO) on organisational performance

Design/methodology/approach

Hypotheses were formed to be tested using primary data collected through a survey questionnaire. The data were collected from the Dubai police organisation as a field of study. Out of the 500 distributed questionnaires, 280 questionnaires were returned. Partial least squares structural equation modelling (PLS-SEM) was used to analyse the data for measurement and structural models.

Findings

The statistical results that were extracted using PLS-SEM confirmed the positive and significant effect of TQM, organisational excellence and EO on organisational performance.

Practical implications

In this study, many valuable implications were found from the results. The outcomes of this study can help managers, decision makers and practitioners in considering the importance of implementing practices, such as TQM, excellence and EO in their organisations. Therefore, the outcomes can help in achieving the best desired performance.

Originality/value

The present study is one of the most important empirical research studies that examine the total effect of TQM, organisational excellence and EO on performance relationships.

Citation

Al-Dhaafri, H.S. and Alosani, M.S. (2020), "Impact of total quality management, organisational excellence and entrepreneurial orientation on organisational performance: empirical evidence from the public sector in UAE", Benchmarking: An International Journal, Vol. 27 No. 9, pp. 2497-2519. https://doi.org/10.1108/BIJ-02-2020-0082