Grupo Britt N.V.: should it seek to expand business in the USA?

Abstract

Purpose

The purpose of this case study is to describe the Costa Rican coffee roaster and retail company Grupo Britt and provides sufficient information for readers to discuss the company's growth options in the US and Latin American markets. It has been prepared to facilitate discussion and learning about appropriate growth strategies and the building, positioning and branding of companies from emerging economies within the internationalization processes.

Design/methodology/approach

The case study is based on primary research conducted in conjunction with the company, including interviews with senior management and an ample review of documents. Secondary research was also conducted into the relevant environmental, industry and competitor trends and characteristics.

Findings

The case presents the ways in which Grupo Britt has been successful in developing a new business model based on the concept of a “sense of place.” This translates as meaning that the company generates products and services that highlight the particular characteristics of the place(s) in which it operates.

Originality/value

This is a complex, in‐depth case study suitable for use with advanced MBA students and practitioners. Depending on the aims of the instructor, different aspects of the case can be highlighted and it can be used in a course or module focussing on strategies for growth or internationalization, international business or marketing, or brand management

Citation

R. Brenes, E., Chattopadhyay, A. and Montoya C., D. (2014), "Grupo Britt N.V.: should it seek to expand business in the USA?", Academia Revista Latinoamericana de Administración, Vol. 26 No. 3, pp. 373-394. https://doi.org/10.1108/ARLA-07-2013-0104