3M

, 110

advanced planning and scheduling

, 414–15

advanced traveler information systems

, 221

Ahold

, 386, 388, 389

air freight.

, 2, 38, 41, 69, 148, 152, 153, 229, 241, 243, 342–46, 381, 431–39, 458, 459–61 passim, 508, 514, 503

belly hold

, 38

Airborne Express

, 433

Airports Council International

, 434

airports

, 2, 38, 277, 325, 326, 329–37 passim, 404

Albert Heijn

, 386, 390

alliances

, 26, 75, 94, 131, 148–9, 152, 219–20, 251, 263, 419

consortia

, 427

cross-equity

, 90-1

Amazon.com

, 277, 390

American consumer satisfaction index

, 281

American President Lines

, 145

APL Logistics

, 423–4, 426

applications service providers

, 54–5, 58

Arcadia

, 390

Arrow Air

, 432

Asda

, 390

Association of American Railroads

, 501

AT Kearney

, 164, 264, 371, 487

Australian Bureau of Industry Economics, Australian Bureau of Statistics

, 218

Australian Bureau of Transport and Communications Economics

, 445, 447

Australian Productivity Commission

, 18

automatic vehicle location

, 478

see also tracking and tracing Avis

, 274

back-loads

, 398

Baltic International Futures Exchange

, 449–50

banks

, 130

bar codes

, 329

barges, see inland waterways benchmarking

, 118, 136, 160, 325–37, 353, 422, 477, 504

Benetton

, 190, 379, 380

best practice, see benchmarking billing

, 2, 16, 329, 411

BMW

, 340

Boeing

, 38

border controls

, 31

break bulk

, 36, 245, 257, 434, 484, 490

Broken Hill Propriety Ltd

, 451

Burlington Northern

, 368

business process re-engineering

, 159–60, 167, 172

Cable and Wireless

, 72

Cambridge Systematics

, 507

Canadian National Railway

, 368

Canon

, 51

car codes, see tracking and tracing Cargolux

, 432

Carrefour/Promodes

, 389

CELO

, 39, 40

Census of Transportation Commodity Flows

, 503

Challenge Air Cargo

, 433

Chrysler Corporation

, 123

Cisco Systems

, 47, 50, 51–2, 57, 274

city logistics, see urban logistics Civil Aeronautics Board

, 437

Coca-Cola

, 382

combined transportation, see intermodal transportation Competition Policy Agreement

, 1995

(Australia)

, 446

competition, see competitiveness competitiveness

, 20, 23, 43, 45, 76, 99, 133, 134, 162–3, 163, 240, 254, 416, 422, 495, 518, 522

computer reservation systems

, 432

congestion

, 22, 34, 221, 247, 393, 394, 395, 399, 400, 408, 439, 466, 487

Conrail

, 368

consolidation

, 40, 73, 219, 236, 239–251, 402–4, 433

containers

, 45, 143–9, 151, 152, 229–30, 240, 247, 427–28, 489, 491–2

terminals

, 493, 494

see also intermodal transportation Contship Containerlines, Ltd.

, 427-28

Cooper and Lybrand

, 382, 383, 387

cost centers

, 320, 314-23

Council of Logistics Management

, 100, 101, 162, 341, 371, 504, 514

courier services, see express deliveries and parcels Crowley Logistics

, 423-24

customer loyalty

, 158

Daimler/Chrysler

, 3

data issues

, 16–18, 501–10

Delhaize

, 390

Dell Corporation

, 235, 277, 346

demand amplification mapping

, 187

deregulation, see regulation DHL

, 71, 73, 432, 457

Direct Parcel Distribution

, 458

distribution centers

, 2, 226, 227, 228

see also warehousing and consolidation documentation

, 66, 67, 150, 213, 214, 219, 257, 435, 459, 461

Domestic Air Cargo Deregulation Statute

, 1977

(U.S.)

, 437

Drewry Shipping Consultants

, 421

Du Pont

, 426

e-business, see e-commerce

e-commerce

, 1, 3, 6, 25, 41, 53, 68, 94–4, 96, 136, 207, 208, 211, 227, 232–4, 235, 279, 281, 345, 389, 432, 436, 439, 456, 509, 513, 516–18, 231-32

economies of density

, 317

of scale

, 37, 68, 75, 251, 257, 261, 316–17, 397, 443, 444, 445, 448, 450, 453, 489

of scope

, 68, 251, 257, 317, 445–46

Economist Intelligent Unit

, 370, 371

education

, 45, 347, 358, 399

efficient consumer response

, 226, 381–4, 386, 387, 388–89, 413–15

electronic data interchange

, 42, 43, 44, 61, 68, 136, 150, 225, 387, 421, 423, 518–19

electronic market exchanges

, 49

electronic point of sale

, 188, 380

Emery Worldwide

, 433, 435

empty running

, 161

Enterprise Javabeans

, 519

enterprise resource planning

, 226, 413–16

environment

, 4, 15, 22, 24, 222, 339–350 passim, 366, 388, 393, 394, 397, 400, 403, 404, 439, 469, 488, 506

see also green logistics and externalities Environmental management and Audit System

, 349

Epson

, 51

Ericsson

, 51

ESTO

, 43

Eurocommerce

, 382

European Conference of Ministers of Transport

, 241

European Logistics Association

, 161, 258

European Union

, 24, 30–4, 37, 40, 42–5, 66, 146, 152, 259, 347, 370, 388, 389, 432, 464, 465

Commission

, 30

European Court of Justice

, 29

Treaty of Maastricht

, 30, 370

Treaty of Rome

, 29

Trans-European Networks

, 43, 44, 66

Excel Logistics

, 388

express delivery

, 455–66, 508

see also courier services externalities, negative

, 4, 15, 313, 343, 345, 343, 345, 477

positive

, 4, 477

see also environment and congestion

Federal Express

, 47, 50, 52, 57, 151, 276, 346, 432, 457, 432, 457

fixed costs

, 316

Ford Motor Company

, 3, 90

forecasting

, 7

Forest Research

, 41, 42

forwarders

, 67, 73

franchising

, 274

fuel costs

, 40, 314

functional integration

, 161

General Motors

, 3, 426

geographical information systems

, 496

see also tracking and tracing Gillette

, 370-71

global positioning systems, see tracking and tracing

Global Supply Chain Forum

, 99, 105, 111, 124

globalization

, 1, 5, 30, 32, 68, 69, 72, 73, 76, 133, 141, 154, 219, 227, 271, 349, 408, 423, 431, 486

global supply chains

, 167, 486, 496

green logistics

, 4, 339–50

Hapag-Lloyd

, 73, 149

hazardous material

, 341, 347, 469–78

Hazardous Materials Transportation Uniform Safety Act (U.S.)

, 1974, 471

Heavylift

, 433

Hertz

, 274

Hewlett-Packard

, 109

high technology

, 38

Holland international Distribution Council

, 33, 37, 257, 258

hubs

, 36, 38, 48, 147–8, 153, 250, 343, 373, 460, 462, 488, 492, 518

hub and spokes

, 243, 244, 342, 485, 491, 518

master

, 247

information economy

, 4, 133, 399, 402, 403

systems

, 2, 22, 23

technology

, 13, 25, 47, 164, 253, 256, 271, 272, 408, 414, 416, 420, 421, 426, 429–30, 436, 462, 465, 504–5, 513–20

infrastructure

, 24, 35, 43, 45, 57, 62–5, 66, 136, 164, 218, 219, 241, 244, 249–50, 330–31, 344, 366, 372, 400, 401, 439, 488, 497, 503, 518

inland waterways

, 62–5, 146, 153, 239, 241, 244, 246, 250, 251, 458, 488, 489–91, 494, 498

Institute of Grocery Distribution

, 208

Institute of Logistics

, 298

insurance, see liability Integrated Supply Chain Management Program

, 504

Intel

, 101

intelligent transportation systems

, 400, 477–78, 518–19

Intercontainer

, 146

intermodal transportation

, 142-54 passim, 218, 241, 246, 247, 372, 381–498, 505, 506

International Air Transport Association

, 435, 437

International Communications Union

, 72

International Organization for Standardization

, 144

inventories

, 22, 48, 93, 167, 196–211, 213, 236, 237, 315, 350, 379, 409, 410, 444, 504, 525, 518

economic order quality

, 198-9

replenishment systems

, 213

scientific inventory control

, 198

zero inventory production systems

, 213

see also just-in-time management

investment

, 5, 15, 23, 24, 130, 214, 215, 257, 316, 423, 425–26, 427, 449

IURR

, 146

IVAT analysis

, 184

IWW

, 35

J. Sainsbury

, 386, 387, 389

Japanese Ministry of Communications

, 404

JAVA

, 51

JINI

, 51

joint costs

, 313, 319

just-in-time management

, 23, 26, 38, 89–90, 97, 146, 164, 203, 204–6, 207, 211, 213–24, 251, 264, 342, 344–45, 394, 408, 409–10, 411–13, 423, 424, 433, 455, 464, 487, 515

manufacturing as needed

, 213

Kingfisher

, 389

KLM Royal Dutch Airlines

, 152

knowledge

, 4–7, 136

Kurt Salmon Associates

, 380

Laura Ashley

, 479

lean logistics

, 93, 172–93

liability

, 150-151

Littlewoods

, 390

loyalty

, 261

Lucien Technologies

, 518

Lufthansa

, 432

MacDonalds

, 274, 145, 151, 424, 425

management training manufacturing logistics

, 408-17

manufacturing resources planning

, 172, 203–4, 226, 410–15

maritime transportation

, 23, 37–8, 41, 73–5, 142–4, 151, 229, 343, 419–30, 443, 447–51, 488, 491, 505, 507, 514

see also sea ports marketing

, 105, 228, 253, 271, 287, 225, 383, 486

Marks and Spencer

, 20, 381, 385, 388

materials management

, 84-5

materials requirements planning

, 172, 177, 202–3, 205, 210–11, 410–15

Mercantile

, 424

Mercedes-Benz

, 121

Merck

, 165

mergers

, 45, 251, 368, 385

Merill-Lynch

, 232-3

meta-analysis

, 308

Methanex

, 20

Metro Logistics

, 370

Metro

, 389

military logistics

, 509

Mitsubishi

, 51

modeling

, 21, 299–302, 303, 304, 307, 309, 395, 495–96, 497–98, 521–34

monopoly power

, 369, 455, 464, 465

multimodal transportation

, 142–54, 241, 459, 518

see also intermodal transportation

NASDAQ

, 46

National Competition Council

, 453

National Industrial Transportation League

, 52, 58

National Transportation Atlas Database

, 507

National Transportation Exchange

, 236, 346

NEA

, 35

Nedlloyd

, 152

net-centric systems

network economies

, 4, 33

New American Consolidators Association

, 154

Nike

, 20

Nike

, 370

NODUS

, 496, 497, 498

Norfolk Southern

, 368

North American Free Trade Area

, 33–4, 464

Northwest Airlines

, 152

Ocean Shipping Reform Act, (U.S.)

, 1998, 151, 152

off-street loading

, 398

on-time delivery

, 24

see also value of time

operations research

, 84

ordering

, 178

Organisation for Economic Cooperation and Development

, 71

organization theory

, 354-63 passim

Outsourcing Research Council

, 256

out-sourcing

, 25, 54, 93–4, 107, 131, 253–67, 464, 481, 503

see also third party logistics

P&O

, 152

packages, see parcels packaging

, 167, 227, 257, 340, 342, 347, 370, 385, 388

pallets

, 45, 146, 230, 231, 236, 257

parcels

, 36, 277, 278, 455–66 passim

Pareto analysis

, 191

partnerships, see alliances PE Consulting

, 37

performance indicators

, 11-28 passim

see also benchmarking

pipelines

, 241, 422, 445, 506, 508, 519

Pricewaterhouse Coopers

, 256

principle of postponement

, 380

privatization

, 151, 152, 273, 366, 372–74

Probe River Iron Ore Associates

, 451

process activity mapping

, 180-4

product life cycle

, 131

productivity

, 4, 16, 136

total factor

, 17-18

profits

, 17, 114, 136

Proflower.com

, 50

public policy

, 4, 21, 22, 23–25, 366–74

see also regulation

quality control

, 85-6

quality filter mapping

, 185-6

quality management

, 281-5

Quantum

, 551

Queensland Rail

, 446

radio frequency identification

, 514, 515–16, 519

Rail Management Services

, 453

Rail Passenger Severance Act (U.S.)

, 1970, 367

rail transportation

, 23, 32, 41, 44, 45, 62–5, 66–7, 142–3, 145–7, 149, 150–2, 153, 239–50 passim,, 294, 297, 301, 317, 320, 322, 343, 366–67, 372–74, 421, 442, 443, 445, 446, 447, 451–53, 458, 488, 489–91, 492, 493, 494, 496, 498, 503, 504, 505, 508

Railroad Revitalization and Regulatory Reform Act 1976 (U.S.)

, 367

re-centralization

, 48

recycling, see green logistics Redefine Consortium

, 35

re-engineering

, 353

regulation of markets

, 2, 23, 45, 150–2, 114, 217, 229, 251, 314, 323, 348–49, 350–1, 366–72, 388, 464–5, 422, 433, 436

see also standards

reliability

, 20, 315, 342, 345, 466, 487

retailing

, 2, 39, 179, 197, 209, 260, 274, 346, 379–90, 397, 398, 402, 459, 416, 424, 464

lean

, 176

returns to scale

, 316

see also economies of scale

reverse logistics

, 340, 341, 514

road freight, see trucking road pricing

, 347, 400

robotics

, 247

Royal Commission into Grain Storage, Handling and Transport

, 446

Ryder Systems Inc.

, 13

safety

, 347, 399, 400, 473, 502, 506

see also hazardous materials scheduling

, 36, 38–40, 52, 73, 214, 27, 237, 248, 414, 471, 475–6, 496

master production scheduling

, 411

Schenker-BTL

, 154

SCM Europe

, 388

sea ports

, 18, 20, 73, 75, 145, 147–48, 243, 247, 372–74, 425, 428, 442, 448, 488, 491–92, 503

Sea-land

, 143, 151, 153, 423–24

Sears-Roebuck

, 233-4

security

, 397

SERVQUL

, 283, 284

share valuation

, 130

Shipping Corporation of India

, 428

single minute exchange of dies system

, 88-9

Sony

, 51

Staggers Rail Act 1980 (U.S.)

, 361, 369

standardization

, 69, 143, 161, 175, 370

of data

, 502

standards

, 45, 218, 265, 286, 336, 349, 396

Standing Advisory Committee on Trunk Road Assessment

, 168

STAR Alliance

, 6

stove-pipe logistics

, 48–9, 159

strategic planning

, 136, 157–68 passim,, 228, 412, 414–15

strikes

, 260

Sun Microsystems

, 47, 50–1, 52, 57

systems integration

, 160

taxation

, 24, 131, 343, 370

technology shifts

, 1–2, 23

Telecommunications Act 1996 (U.S.)

, 368

telecommunications

, 2, 7, 69, 136, 222, 358

TERMINET

, 495, 496

Tesco

, 387, 389

The Gap

, 426

The Limited

, 279, 380

third party logistics

, 13, 14, 48, 54, 58, 233, 236, 253–67 passim, 370, 387, 422, 423, 425, 426, 429, 502, 510, 518

time based competition

, 71-2

time compression

, 39, 48, 80–90, 218, 249, 398, 402, 450, 497, 515

time savings, see time compression TNO

, 35, 45, 483

TNT

, 432, 457

Toshiba

, 51

total quality management

, 172, 205–7, 325, 326, 327, 331

Toyota

, 88, 89, 174, 176–80, 192, 215, 216, 263

tracking and tracing

, 219, 225, 370, 436, 462–63, 514, 515

trade thickness

, 70-1

trailer on flat car

, 143, 144, 145–5

training

, 237

trans-shipment

, 36, 44, 239–51, 462, 489

see also consolidation

traveling salesman problem

, 525

Trilog Consortium

, 33, 35, 40–1

truck routes

, 398, 400

trucking

, 2, 21, 24, 26, 32, 35, 41, 44, 62–5, 143, 146, 147, 150, 153, 217, 222, 223, 229–30, 235, 241, 244, 246–250 passim,, 317, 342–346 passim,, 371, 372, 386, 398, 399, 400, 442, 445, 446, 447, 458, 464, 487, 491, 498, 504, 505, 508

air trucking

, 437–8, 439

road trains

, 443

U.K. Central Statistics Office, U.K. Office of National Statistics

, 21

Union Pacific

, 368

United Airlines

, 432

United Nations

, 67, 68, 150, 271, 469

Convention on International Bills of Exchange and International Promissary Notes

, 67

EDIFACT

, 150

UNITRAL

, 67

UPS Logistics Group

, 72, 73, 151, 346, 432, 435, 458, 514

urban logistics

, 393-404

U.S. Bureau of Labor Statistics

, 271-2

U.S. Bureau of Transportation Statistics

, 505, 506, 507, 508, 510

U.S. Corp of Army Engineers

, 343

U.S. Department of Commerce

, 469, 471

U.S. Department of Justice

, 369

U.S. Department of Transportation

, 369, 469, 471, 475, 476–77, 507, 508, 509

U.S. Interstate Commerce Commission

, 141, 323, 367

U.S. Postal Service

, 72

U.S. Supply Chain Council

, 21

U.S. Surface Transportation Board

, 368

utility maximization

, 298, 308

Value Direct

, 390

value stream

, 173, 176

value

, 4, 128–38

added

, 105, 129, 131, 163–64

chain

, 129

creation

, 4, 129, 130

of sales

, 15

Ventro

, 56-7

virtual supply networks

, 95

Volkswagen

, 85

Wal-Mart

, 20, 385, 386, 388, 389

warehousing

, 2, 48, 161, 162, 175, 179, 225–37, 253, 257, 260, 340, 345, 348, 386, 387, 486–504, 513, 515

computer based

, 164, 515

lean

, 176

paperless

, 236

shared

, 259

Web Van Inc.

, 235, 282

World Bank

, 72

World Commission on Environment and Development

, 340

Xerox

, 18, 328–29

yield management

, 278–9, 288

Zara

, 380