Advocates

, 65

American Productivity and Quality Center (APQC)

, 15

Argument

, 39, 86

Art

, 5–6

Assessments

, 81–82

ethnographic competencies and skills assessment

, 90–91

and knowledge management

, 82–83

performative competencies and skill assessment

, 88–90

rhetorical competencies and skill assessment

, 86–88

storytelling assessment

, 84–86

types

, 81–82

Asynchronous delivery of story

, 21

Audience

, 43, 52–53

analyses

, 41–47

using storytelling to persuade

, 38, 40

types of audience analysis

, 43

Audit

, 95–97

Autoethnography

, 75

Capture knowledge

, 16

Cautionary stories

, 20–21

Character development

, 35–36

Characterization

, 35–36

Cinematic storytelling

, 6–7

Co-production

, 89

Cognitive basis of storytelling

, 7–10

Collaboration

, 19

Commitment to values

, 45

Communication audit

, 96

Competency matrix

, 36, 38, 40–41, 46–47, 56–57, 76, 78

Competency-based education (CBE)

, 84

Competency/competencies

, 26–27

analysis

, 36, 40, 46–47, 55, 57, 76, 78

assessing

, 83

Connection

, 89–90

Content

analysis

, 73

audit

, 95–96

Craft

, 11–12

Create knowledge

, 16

Dastangoi

, 18

Data storytelling

, 6–7

Delivery of story

, 20

Demographic analysis

, 44–45

Diagnostic assessments

, 81

Direct assessments

, 82

Effectiveness of storytelling

challenges in storytelling assessment

, 103–104

impact assessment

, 93–94

Kirkpatrick model

, 101–103

pre-assessment

, 94–97

storytelling audit

, 97–100

storytelling outcomes

, 100–101

Emotion

, 7–8

Ethnographic competencies and skills assessment

, 90–91

Ethnography

, 59–60

analyze story

, 73–75

interview

, 64–66

methods

, 60

narrative analysis

, 70–73

participation observation

, 60–62

storytelling interview

, 66

and tacit knowledge

, 75–78

Evaluate knowledge

, 16–17

Evaluation

, 39

Explicit knowledge

, 15–16

Finding story

, 19

Formative assessments

, 81

Framework

, 8

Globalize knowledge

, 17

Griot

, 10

Holistic storytelling strategy

, 108–109

Identity

, 6–7

Impact

assessment

, 93–94

evaluations

, 94

questions

, 40

Imprecision

, 54

Indigenous communities

, 11

Indirect assessments

, 82

Informants

, 65

Information audits

, 96–97

Information consumption preferences

, 46

Information systems audits

, 96

Information values

, 46

Institutional challenges

, 104

Integrate knowledge

, 16

Integrity

, 87

International Organization for Standardization (ISO)

, 95–97

Interpretation

, 54–55

Interviewees

, 64–65

Intonational autonomy

, 54

Inventory

, 95–96

Judgmental assessments

, 82

Kirkpatrick model

, 101–103

behavior

, 102–103

learning

, 102

reaction

, 101–102

results

, 103

Knowledge

assets

, 97

audits

, 97

capabilities

, 97

keepers

, 18

life cycle models

, 17

maturity

, 17

organizations

, 19

sharing

, 46, 54, 57

transfer

, 21

type

, 75

Knowledge management (KM)

, 1–2, 15, 17

analysis

, 45–46

assessments and

, 82–83

audience analysis

, 45–46

finding story

, 19

maturity

, 46

methodology

, 19–21

plot type

, 20–21

as practice

, 16–17

storytelling and

, 18–19

tacit vs. explicit knowledge

, 15–16

Language

, 12–13

Learner/actors

, 65

Lessons learned

, 107–109

Listening

, 12–13

Literacy

, 23–24

Matrix analysis

, 36

of audience analysis

, 46–47

of ethnography

, 76–78

of performance

, 56–57

of persuasion

, 40–41

of plot and character development

, 36–38

Meaning of storytelling

, 5–6

Memory

, 8–9

Mirroring

, 18–19

Models

, 17

Narration

, 51

Narratives

, 1, 10

analysis

, 70–73

context

, 73

engagement

, 39

inventory chart

, 70

type and function

, 74

National Storytelling Festival in Jonesborough, TN

, 53

Nonjudgmental assessments

, 82

Objective assessments

, 82

Observer

, 60–61

On-site assessments

, 82

Oral cultures

, 18

Oral tradition

, 52–54

Organizational storytelling voice

, 28–29

Organizational values

, 45

Outcomes

, 94

Participant

, 6–7

Participation observation

, 60–62

challenges to conducting

, 64

prepare for

, 61–62

for storytelling initiatives

, 62–64

Performance

, 49–50

as act of narration

, 51

as art

, 53–54

as collaboration

, 52–53

as discourse

, 50–51

and knowledge sharing

, 54–57

as reenactment

, 51–52

type to deliver story

, 50–54

Performative competencies and skill assessment

, 88–90

Performative quality

, 2

Performer

, 50

Personal stories

, 71

Persuasion

, 33–34

Persuasive arguments

, 39

Plot

, 34–35

Practical applications

, 36–38

Practice

, 10–13

Practitioners

, 13

Pre-assessment

, 94–97

Pre-interview guide for storytelling interview

, 68–69

Prior knowledge

, 46

Producers

, 94

Production

, 17

Productive, expandable, social concept of skill (PES concept of skill)

, 25

Psychographic analysis

, 45

Qualitative assessments

, 82

Quantitative assessments

, 82

Re-enactment

, 89

Refining

, 13

Repetition

, 54

Reporters

, 65

Research

, 1–2

collaborators

, 65

Resonance

, 87

Retrospective assessments

, 82

Rhetoric

, 33

Rhetorical and discursive foundations of storytelling

, 33–34

Rhetorical competencies and skill assessment

, 86–88

Rhetorical situation

, 33–34

Rubrics

, 84

Sensegiving

, 87–88

Sensemaking

, 9–10, 39, 87

Share knowledge

, 16

Situational analysis

, 43–44

Skills

, 24–26

assessing

, 83

Socially constructed skills

, 25–26

Speaker

, 2

Spontaneous side comments and response units

, 54

Standards

, 39

Store knowledge

, 17

Story

, 1

analyze

, 73–75

structure

, 34–36

Story-making

, 11–12

Storyteller

, 27–28

Storytelling

, 1–2, 5, 7

cognitive basis

, 7–10

identity

, 28

and knowledge management

, 18–19

in knowledge management

, 107–109

in other domains

, 6–7

outcomes

, 100–101

perceptions

, 45

to persuade audiences

, 38–40

as practice

, 10–13

rhetorical and discursive foundations of

, 33–34

strategist

, 28

voice

, 28–29

Storytelling assessment

, 84–86

assessing people

, 85

assessing product

, 85–86

assessing storytelling competencies and skills

, 86

challenges in

, 103–104

practical considerations for

, 84–86

Storytelling audit (S-Audit)

, 94–97

basic framework for

, 98

conduct

, 97–100

Storytelling competencies

case for

, 27–29

characteristics of individuals

, 27–28

characteristics of organizations

, 28–29

standards for development of storytelling competencies and skills

, 110–111

Storytelling festivals

, 11–13

Storytelling interview

, 66

challenges to

, 69–70

conduct

, 67–70

Storytelling listening

, 67

Storyworld

, 39, 86–87

Strategist

, 28

Structure of story

, 34–36

Subjective assessments

, 82

Summative assessments

, 81

Synchronous delivery of story

, 20–21

Syntactic autonomy

, 54

Tacit knowledge

, 15–16, 75, 78

Telling of story

, 12

Time-stamped assessments

, 81–82

Training of story

, 21

Transfer

, 90

knowledge

, 16

Transferability

, 87

Transportability

, 87

Transportation

, 39

Vocabulary

, 88–89

Voice

, 28–29

Workforce

, 100