Index
Dean Testa
(Independent Scholar, USA)
Johel Brown-Grant
(Independent Scholar, USA)
Denise Bedford
(Georgetown University, USA)
Assessment Strategies for Knowledge Organizations
ISBN: 978-1-83867-610-0, eISBN: 978-1-83867-607-0
Publication date: 29 November 2019
This content is currently only available as a PDF
Citation
Testa, D., Brown-Grant, J. and Bedford, D. (2019), "Index", Assessment Strategies for Knowledge Organizations (Working Methods for Knowledge Management), Emerald Publishing Limited, Leeds, pp. 181-187. https://doi.org/10.1108/978-1-83867-607-020191016
Publisher
:Emerald Publishing Limited
Copyright © 2020 Emerald Publishing Limited
INDEX
Index
After-action review (AAR)
, 53
Artifacts
, 159, 163
Assessment(s)
, 3–5, 131–132
aligning all of organization’s cultures
, 159
alignment with assessment models
, 42–46
components of knowledge assessment culture
, 160–161
cultures
, 164
definition and characterizations
, 29–42
designing
, 46
end state assessments
, 46
goal of
, 5
in industrial economy
, 5–7
initial state assessments
, 42, 44
knowledge culture
, 162–163
in knowledge economy
, 7–9
knowledge organizations
, 8–12
methods
, 29
organizational culture
, 157–159
organizations
, 4–5
process state assessments
, 44–46
stories
, 142
strategies
, 88, 94
structuring
, 144–145
traditional characterization
, 6
Assumptions
, 158
Attitudes
, 90
assessment
, 92–93
Audits
, 10
Behaviors
, 89, 159
assessment
, 92–93
Beliefs
, 158
Business
, 17
assessments conducted by and for business units
, 62–63
function-level assessments
, 60
knowledge asset assessment used in business process
, 110–120
leverages knowledge capabilities
, 125
narrative
, 74
Capacity assessments
, 111
Collaboration assessment
, 72–74
Communication assessment
, 74–75
structuring assessment story
, 144–145
telling assessment story
, 141–143
writing knowledge assessment story
, 143–144
Community building assessment
, 72–74
Competencies
, 89
assessment
, 91–92
Consumability of quality control information
, 118–119
Culture
, 133–134, 158–159
assessment
, 74–75
Curriculum assessment
, 4
Design thinking process model
, 21, 23
Developmental assessment
, 32–33
Diagnostic assessments
, 31–32
Direct assessments
, 36–37
Efficiency assessment
, 4
End state assessment
, 24–25
Explicit knowledge asset assessment
, 94–96
Formal assessments (see also Informal assessments)
, 16–17, 141, 144
formal diagnostic assessments
, 31
formal formative assessments
, 32
Formative assessment
, 32
Good assessment practices
, 152
Governance
, 151
future
, 154
getting ready for
, 154
models and processes
, 151–154
High-risk strategy
, 53
Human capital
, 57, 78–79, 88–90
Human knowledge assets assessment (see also Structural knowledge asset assessment)
, 89
assessing attitudes and behaviors
, 92–93
assessing skills and competencies
, 91–92
assessing tacit knowledge assets
, 90–91
human capital
, 89–90
Hybrid assessment
, 38–39
Ideation
, 8–9
process model
, 21, 23
In situ assessment
, 39–40
Indirect assessments
, 36–37
Individual(s)
assessments conducted by and for
, 63
cultures
, 159, 161
Industrial economy, assessment in
, 5–7
Informal assessments (see also Formal assessments)
, 16–17, 141–142, 144
informal diagnostic assessments
, 31
informal formative assessments
, 32
Information asset assessment
, 94–96
Initial state assessment
, 20–21
Innovation
, 8–9
process model
, 21–23
Judgmental assessments
, 23, 25, 41–42
Knowledge
architecture assessment
, 76–77
functions
, 9, 11–12, 19, 54
operations assessment
, 79–80
strategies
, 136
technologies assessment
, 77–78
Knowledge assessment(s) (see also Communication assessment)
, 11, 142
alignment with vision and strategy
, 132–134
culture components
, 160–161
elevating from tactics to strategies
, 131–132
framework for
, 64, 134–137
function
, 153–154
scope and coverage of
, 137–138
story writing
, 143–144
strategy
, 30, 134
tool kit
, 70
Knowledge assets (see also Network knowledge asset assessment)
, 9, 19, 21, 57, 124–125
access to peer-reviewed research
, 119–120
assessment used in business process
, 110
capacity
, 110–111
consumability of quality control information
, 118–119
contribution to business performance
, 114–115
currently using activity
, 112–113
impediment and challenges
, 117–118
internal team problem-solving session
, 114–116
management assessment
, 75–76
marketing feedback
, 114
reputational information
, 116–117
types
, 111
Knowledge capability
, 11–12, 21, 54, 70
aligning assessment methods with
, 51–60
assessment methods
, 83
Knowledge capacity
, 23, 62, 109–110
aligning assessment methods with
, 51–60
assessing knowledge assets
, 110–120
assessment of business processes
, 59–60, 120
assessments
, 124–125
in business processes
, 11–12
capabilities
, 123–124
evidence for
, 121–122
knowledge management team
, 120–121
source and origin of capabilities
, 122–123
Knowledge capital
, 11–12, 58
management
, 55
Knowledge capital assets
, 19, 87–88
aligning assessment methods with
, 51–60
relational and network knowledge assets
, 100–103
assessment strategy
, 78–79, 103
human knowledge asset assessment
, 89–93
structural knowledge asset assessment
, 93–99
Knowledge culture
, 162–163
assessment
, 74
Knowledge economy
, 109
assessment in
, 7–9
Knowledge management
, 29–30, 162
assessing
, 69–72
capabilities
, 69, 72
communication and culture assessment
, 74–75
communities and collaboration assessment
, 72–74
for knowledge organizations
, 72
knowledge technologies assessment
, 77–78
leadership and strategy assessment
, 81–82
organizational learning assessment
, 80–83
team
, 110
Knowledge organizations
, 132
assessment
, 15–19
current state assessment
, 9–11
diagnostic assessments in
, 31–32, 46–47
direct and indirect assessments in
, 37
end state assessment
, 24–25
formative assessments in
, 32
future state assessment
, 11–12
initial state assessment
, 20–21
process assessment
, 21, 23
summative assessments in
, 34
time-defined assessments in
, 36
Leadership assessment
, 81–83
Learning
, 8, 16, 64, 121
capacity of organizations
, 132
learning-based assessments
, 41
on-site and in-job
, 80
organizational
, 80
Longitudinal assessments
, 35
Maturity models
, 9
Mission
, 133
Network knowledge asset assessment
, 100
assessing network and relational capital
, 100–102
assessing reputational capital
, 102–103
Non-human network
, 100–101
Non-judgmental assessment
, 23, 41
Objective assessment
, 37–38
Organization
human knowledge asset assessment
, 89–93
knowledge capabilities assessment
, 53–56
knowledge capital assets assessment
, 56–58
organization-wide survey
, 78
structural knowledge asset assessment
, 93–99
Organization level assessments
, 60–64
Organizational culture
, 133, 157–159
aligning all of
, 159
assessment
, 97–99
elements and levels of
, 160
Organizational learning assessment
, 80–81
Organizations relational asset assessment
, 100
assessing network and relational capital
, 100–102
assessing reputational capital
, 102–103
Out-of-context assessment
, 39–40
Performance
appraisals
, 17
evaluation
, 10
performance-based assessment
, 41
Procedural capital asset assessment
, 96–97
Process assessment
, 21, 23
Productivity assessment
, 4
Program assessment
, 4
Prospective assessment
, 40–41
Qualitative assessment
, 38–39
Quantitative assessment
, 38–39, 45
Relational capital
, 58, 79, 88, 100
assessment
, 100–102
Reputational capital
, 100
assessment
, 102–103
Requirements assessment
, 4
Retrospective assessment
, 40–41
Self-assessment
, 93
Skills
, 57–58, 78, 88–89
assessment
, 91–92
self-assessment of
, 92
Static assessments
, 34
Storytelling
, 74
Strategy
, 134
assessment
, 81–82
Structural capital
, 57, 78–79, 88, 93–94
Structural knowledge asset assessment (see also Human knowledge assets assessment)
, 93
assessing explicit knowledge and information assets
, 94–96
organizational culture assessment
, 98–99
procedural capital asset assessment
, 96–97
structural capital
, 93–94
Structuring assessment story
, 144–145
Student assessment
, 4
Subjective assessment
, 37–38
Summative assessments
, 33–34
Sustaining assessment strategy
future
, 154
getting ready for governance
, 154
governance models and processes
, 151–154
Tacit knowledge
, 89
asset assessment
, 90–91
Team
assessments conducted by and for
, 63
knowledge exchange
, 115
knowledge management
, 120–121
Time-defined assessments
, 34–36
Traditional assessment model
, 7–8
Values
, 159
Visions
, 132–133
Work culture
, 99
- Prelims
- Section 1: Assessment Fundamentals
- Chapter 1: Assessment For Organizations
- Chapter 2: Assessment as a Management Tool
- Chapter 3: Assessment Models and Methods
- Section 2: Knowledge Management Assessments – Moving Theory to Practice
- Chapter 4: Assessment Models and Methods For Knowledge Organizations
- Chapter 5: Assessing Knowledge Management Capabilities
- Chapter 6: Assessing Knowledge Capital Assets
- Chapter 7: Assessing Knowledge Capacity of The Business
- Section 3: Knowledge Management Assessments – Taking Action
- Chapter 8: Designing a Knowledge Assessment Strategy
- Chapter 9: Communicating Assessment Results
- Section 4: Sustaining Knowledge Management Assessments
- Chapter 10: Getting Ready For Governance – Sustaining an Assessment Strategy
- Chapter 11: Assessment Cultures
- Appendix A: Developing A Knowledge Assessment Strategy - A Project Plan: Pulling It All Together
- Index