Index

Citation

(2024), "Index", Garner-Knapp, L., Mason, J., Mulherin, T. and Visser, E.L. (Ed.) Informality in Policymaking: Weaving the Threads of Everyday Policy Work, Emerald Publishing Limited, Leeds, pp. 193-199. https://doi.org/10.1108/978-1-83797-280-720241021

Publisher

:

Emerald Publishing Limited

Copyright © 2025 Lindsey Garner-Knapp, Joanna Mason, Tamara Mulherin, and E. Lianne Visser

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INDEX

Academia

, 4, 149, 164

Accountability

, 7, 9, 30, 40, 41, 42, 43, 47, 57, 70, 126, 180, 182

Administrative practice

, 68, 138

Affect

, 68, 141, 182

Anthropology

, 148

Asylum practices

, 69

Australia

, 128, 130, 149, 164

Public Service

, 151

Authorship

, 171–172

Autoethnography

, 150

Bartels, Koen P. R.

, 9, 23, 83, 92

Binaries

, 10, 148, 159

Binary

, xvii, 4–5, 10–11, 14, 26, 70, 77, 148–150, 154, 158, 170, 181, 184, 186

Blumer, Herbert

, 5–6, 14, 167

Boanada-Fuchs, Anthony

, 5–6

Boanada Fuchs, Vanessa

, 5–6

Boundaries

, 5–6, 13, 15–16, 43, 48, 56–62, 64, 92, 137, 139, 142, 148–149, 167, 182, 185, 189

Boundary work

, 56, 59, 61, 62

Bureaucracy

, 4, 7–8, 11, 14, 34–36, 40–43, 68, 70, 77, 178

Bureaucratic

, 15, 25–26, 29, 31, 34–35, 40–41, 43, 48, 68–69, 72, 77, 101, 105–106, 155–156, 178, 182, 185–186

actors

, 7–9

offices

, 72

processes

, 25–26, 34, 101, 155

system/s

, 31, 69

work

, 69, 77

Bureaucrats

, 68–71, 73, 75, 88, 179

Business-like approach

, 33–35, 182

Canada

, 149, 154–155, 164

Care

, 34, 172, 182

Cars

, 128–131, 134–142

in|formal things

, 136–138

journeys

(see also trips)

Case workers

, 74

Catching up

, 15, 83, 86–92, 182, 184, 186, 189

Citizens

, 36, 41, 43, 71–72, 99–100, 104, 106–108, 155, 181

Collaboration/s

, 24, 33, 71, 75–76, 83, 86–87, 90, 92, 129, 131, 158, 163–165, 167, 172, 182

Collaborative governance

, 83

Community

grants

, 29, 32

groups

, 24, 26, 32–34, 36, 182

Community of practice

, 61

Conventions

, 8

Conversation/s

, 6, 15, 40–41, 54–55, 57, 59, 82–84, 87–88, 90, 99, 106, 116–117, 133, 135, 137–141, 152–157, 164, 167, 184–185, 187, 190

(see also Talk)

car

, 137, 141

informal

, 41, 87, 138–139

institutional

, 83, 88, 90

ordinary

, 88

Coping strategies

, 70

Council

, 28, 33, 129–133, 135, 137–139, 155, 157, 182, 184

(see also Local Government and Municipality)

COVID-19 pandemic

, 14, 24, 30, 33, 35, 37, 55, 58, 60, 63, 75, 165, 182, 184

(see also Pandemic)

Crisis

, 24, 26, 30, 34, 36, 182

Decision-making

, 5, 24, 29–31, 58, 68–69, 82, 114, 126, 180–181

Deliberation/s

, 48, 54, 87, 149, 168

Development process

, 48

Dichotomy

, 9, 179, 181

(see also Binaries)

politics-administration

, 179, 181

Dilemmas

, 8, 101–104, 109–110, 132

Diplomacy

, 15, 55–60, 62–64, 182

Diplomatic

, 56–64

informality

, 57–58

negotiation

, 55

practice

, 57–58, 60, 187

protocol

, 57

rules

, 61

skill

, 15, 56

work

, 15, 55, 63

Diplomats

, 15, 55–64, 182–185, 189

Discretion

, 6, 68–71, 77, 131, 166, 181, 188

Discursive practices

, 88

(see also Institutional conversation)

Documents

, 10, 12, 40, 58, 71, 73, 75, 87, 106, 134, 136, 150, 155, 160, 164, 170

Documentary photography

(see also Photojournalism)

Documentation

, 31, 68–69, 75–76, 104, 110, 180

Drawings

, 16, 114–116, 118–125, 180, 188–189

Entanglements

, 8, 10, 13, 14, 23, 134, 151, 189

Ethnographic

approaches

, 4–5

detail

, 148, 153–154, 159–160

evidence

, 184, 189

methods

, 40, 83, 149, 188

narratives

, 150, 166

policy vignettes

, 151

reflections

, 149

research

, 15, 82, 115, 151, 159

Ethnography

, 15–16, 98, 100, 103, 107, 109–110, 129, 136, 146, 148, 150, 187–188, 190, 192

Ethnomethodology

, 14, 190

European Union (EU)

, 15, 54–59, 61, 186

Everyday

, 4, 9, 27–28, 36, 56, 60, 69–71, 73, 87–88, 108–109, 130–131, 138, 150, 160, 166, 180, 185–187

action/s

, 12, 15, 165, 179

life

, 70–71, 108, 130, 139, 150

practice/s

, 12, 26, 70, 170

Feldman, Martha

, 12, 15, 68, 70, 77

Feminist

approach

, 171

political theory

, 36

theorising

, 11

Fieldwork

, 26, 55, 71, 87, 98, 104, 129, 136–137, 139–140, 150–152, 167

Floorwalker/s

, 72–75

Formal

accountability

, 40–42, 47

(see also Accountability)

arrangements

, 101

organisation

, 27, 178

policy

, 48, 91, 126, 161, 179, 181–182, 184–186

process/es

, 25, 30, 34, 36, 58, 96, 106, 182

work

, 60–61

–informal boundary

, 48

Formality

, 4–5, 7–12, 14 –15, 17, 48, 55–60, 63–64, 68–70, 74, 100–101, 130, 142, 158, 161, 165, 168, 170, 178–180, 182, 184, 186, 189

(see also Informality)

language of

, 178

Freeman, Richard

, 9, 13, 90–92, 126, 160, 165

Frontline

actors

, 69

(see also Street-level bureaucrats)

staff

, 68–69, 71, 74, 77, 183

workers

, 15, 68, 70–71, 76, 185

Gestures

, 15–16, 55, 105, 110, 114–116, 118, 120, 122–126, 180

bracketing

, 114, 116, 122, 124

circling

, 114, 116, 118–120, 124

pointing

, 114, 116–119, 124

shielding

, 114, 116, 120, 122, 124

Gherardi, Sylvia

, 4, 83, 88–90, 130, 136

Global South

, 41, 48

Goffman, Erving

, 7–8, 55, 83, 90

Governance

electricity

, 14, 40, 41, 183

practice/s

, 27, 41, 87

system/s

, 14, 26, 30, 32, 36–37

turn

, 8, 179

Government/s

, 6–9, 24, 29, 33, 41–42, 46, 60, 102, 104, 107, 109, 129–130, 134, 148–150, 164, 179, 181–185

actors

, 9, 102

Local

, 14, 24, 26–28, 129, 149, 151, 154–157, 161, 182

(see Local Government)

offices

, 129

officials

, 28, 181

Grosz, Elizabeth

, 9, 11–12

Identity construction

, 89

Immersive presence

, 103, 148

Implementation

, 179–180, 183, 185

In/formal

things

, 136

work

, 60, 64

India/n

, 14–15, 40–43, 98, 100–101, 104, 110, 183–185

Towns and Cities

Bhopal

, 98, 100, 102, 104–105, 107–108, 110

Bhuj

, 98, 102, 104–110

Karnataka

, 40, 42

Informal

activity

, 26, 36, 61, 184–185

chat

, 158

community groups

, 26

consumption

, 45–46

conversations

, 41, 87, 139

diplomacy

, 56

gestures

(see Gestures)

governance

, 9, 101, 109, 182

housing

, 48

interaction/s

, 36, 57, 105, 137, 139, 154

policy practices

, 87

practice/s

, 8–9, 14–15, 41, 46, 55, 57, 61, 68–72, 74, 76–77, 91, 98, 100, 102, 165, 182–183, 185

knowledge production

, 72

process/es

, 7, 10, 15, 30, 68, 98, 102, 182, 184

talk

(see also Conversations and Interactions)

work/ing

, 14, 33, 36, 55, 58–61, 64, 135, 161, 183, 186

Informality

, 4–17, 25–27, 41, 46–48, 55–60, 63–64, 68–71, 74, 76–77, 91–92, 98, 101–102, 130, 137, 142, 148–151, 158–159, 161, 165–168, 170, 177–186, 189

definitional quandaries

, 177–179

(un)codified and routinised ad hoc

practice

, 69

boundaries of

, 56, 60, 148

concept of

, 6, 11, 13, 56–57, 98, 167

diplomatic

, 59

in relation

, 9

language of

, 178

matters

, 4–5

methods to study

, 15

in repair

, 102

thinking with

, 6

Ingold, Tim

, 11, 150

Integration

, 129

Institutional

Conversation/s

, 83, 88, 90

Interaction

(see also Informal interaction)

Interpretive approaches

, 11–13

methodological

, 179, 187

Knotting together

, 148, 151, 154, 157–159, 164

Knowing

, 11, 14, 27, 33–34, 44, 59, 64, 92, 109, 121, 141, 151–152, 156, 172, 182

Knowledge/s

, 5–6, 13–15, 27–29, 32, 35–36, 41, 43, 45–46, 48, 68–69, 71–77, 88–92, 101–102, 106, 116, 119, 121, 124–125, 140, 148, 160, 164–167, 179, 183–185, 187

forms of

, 41

Informal

, 32, 35, 43

informality as response to imperfect

, 48

local

, 14, 101–102, 183–184

mastery

, 5, 13, 167

practical

, 32, 36, 41, 89

production

, 72, 106

tacit

, 27, 121, 160, 179, 187

technical

, 35, 116

Koutkova, Karla

, 5–6, 10–11

Lipsky, Michael

, 8, 68–69, 179, 186

Lived experiences

, 4, 6, 149–151, 158, 161, 164, 189

Local authorit/ies

, 26–27, 30, 33, 104, 109

Local governance

, 10, 27–28

Local government

, 14, 24, 26–28, 104, 129, 151, 154–157, 161, 182

(see also Authority, Council and Municipality)

Local

knowledge

, 14, 101–102, 183–184

need/s

, 32–33

pandemic responses

, 26

Lockdown

, 24, 26, 29–30, 32, 62, 182

Luncheons

, 62

Manager/s

, 12, 15, 27, 29, 30, 55, 58, 82–91, 128–135, 138, 140–142, 151–157, 160, 178, 183, 185, 188

Asset

, 114–121

Project

, 114–119, 122

Materialit/ies

, 60, 62–63, 136–137, 143, 154, 158–160

Materials

, 4–5, 11–13, 15, 29, 71, 136–137, 170

McFarlane, Colin

, 10, 12, 91, 101, 142

Meeting/s

, 4, 9–10, 16, 29–31, 34, 54, 58–64, 82–84, 86–87, 89–92, 114–119, 122–126, 128, 131–136, 138, 140–141, 143, 150–152, 154–157, 161, 165–167, 170, 180, 182, 185–186, 189

agenda/s

, 31, 54, 57, 59, 61, 64, 84, 88, 90, 115–117, 123, 141, 152

chair/person

, 31, 54, 84, 88, 90, 115–119, 123, 141

collaborative

, 83, 88, 182

formal

, 10, 55, 59–62, 64, 166

informal

, 10, 55, 59, 122

minutes

, 84, 87, 115–116, 123–124, 126, 157, 165, 172

participants

, 84, 86, 88–90, 115–118, 120–124

partnership

, 28–29, 36

pre-

, 59, 91, 133

physical

, 29–31, 58, 63

room/s

, 15, 62–63, 81–84, 86, 91, 151, 153

virtual

, 28, 55, 165

Method/s

, 15, 40, 83, 98, 100, 102–103, 106, 110, 148–150, 178, 186–190

Methodolog/ies

, 9, 14–15, 55, 98, 102, 139, 149–151, 154, 158–160, 166, 178–179, 183, 186–190

implications

, 186–187

Misztal, Barbara

, 7–8, 26, 55, 57–59, 64, 68, 91–92, 183

Mobilit/ies

, 131, 137–139, 143

Mundane

, 12, 70, 75, 83, 87, 103, 108, 110, 128, 136–137, 139, 152, 154, 189

Mundanity

, 131

Municipality

, 68, 71, 84–88, 140, 189

(see also Local Authority, Local Government)

Narrative

, 40, 83, 87, 89–91, 99, 102–103, 150–151, 159, 166, 181

National Health Service (NHS)

, 24, 28, 129–135, 141, 182

Negotiation/s

, 10, 41, 44, 54–55, 58–59, 61–62, 87, 114–115, 122–123, 148, 152, 160, 164

Netherlands

, 15, 82, 84, 87, 164

Network/s

, 5, 7, 13, 15, 26, 33, 40–42, 62, 69, 92, 99, 100–102, 110, 114, 117, 119–121, 167

creation

, 83

Non-government organisation (NGO)

, 9, 28, 102, 104

(see also Community Groups, Community Organisations, Third Sector, and Voluntary Organisations)

Organisation/s

, 4, 6–8, 11, 24, 27, 29, 33–34, 41, 46, 56, 70, 77, 82, 87, 89, 102, 104, 106–107, 110, 115, 118–119, 129–130, 133, 142, 165, 178–179, 182–183

Voluntary

, 24, 33–34

Community

, 24, 33, 129

Organisational

, 7, 9, 14, 41–42, 44, 68, 72, 74, 77, 87–89, 114, 125, 129–130, 136–137, 140, 142, 178–179, 182–184, 186

culture

, 114, 179

identity

, 89

life

, 142, 178–179

practices

, 68

routines

, 68, 77

structures

, 7, 72

Pandemic

, 14, 24–30, 32–37, 55, 58, 60, 62, 164–165, 182–184

(see also COVID-19 pandemic)

Performance/s

, 6, 9, 35, 40, 42–43, 46–47, 56, 58, 87–88, 91, 102, 114, 116, 119–120, 122, 135, 179, 183

Photographic methods

, 100, 102–103, 110

(see also Method/s)

Photojournalism

, 104

Polese, Abel

, 6

Policies

, 7–8, 25, 45, 68–71, 77, 101, 128–130, 135, 137, 141, 150–151, 155–156, 160, 171, 177, 179–181, 183

Policy

actors

, 4, 9, 11, 13, 129, 137, 139, 143, 158–160, 166, 182–183

discourse

, 40, 47

practice/s

, 87, 91, 188

implementation

, 68, 131, 136–137, 139, 143, 179–180, 183, 185

maintenance

, 14, 39, 183

plans

, 87

work

, 4–5, 8, 13, 15–16, 69, 82, 87–88, 130–131, 135–137, 143, 148, 151, 154, 159, 164, 166, 182

Policy-Knowledge-Practice International Working Group (PKP)

, 165–166

Policymakers

, 13, 15, 70, 82–84, 86–87, 90–91, 137, 151, 161, 164–166, 181–183, 187

Policymaking

, 4–7, 9, 13–14, 16–17, 68–69, 83, 89, 91–92, 137, 141, 148–151, 155, 158–161, 164–168, 170, 179, 180, 185–186, 189–190

black box

, 149–150, 160–161

context/s

, 4, 6, 9, 48, 180

everyday

, 4, 150, 177

process/es

, 13, 149–150, 155, 160–161, 170, 179

sites of

, 9, 28, 135, 137, 141

spaces

, 5, 8, 13, 16, 58–59, 61, 69, 128, 137, 142, 148–152, 154–155, 158, 160–161, 170, 185

Political power

, 181, 183

Post-Soviet informality

, 10

Power relations

, 26, 41, 137

Practice-theoretical studies

, 14

Practices

, 8–9, 11–12, 14–15, 26, 34–36, 41, 43–48, 55, 58–59, 61, 68–74, 76–77, 87–88, 91, 96, 98, 100–104, 110, 114, 124, 130–131, 135–137, 139, 165, 170–171, 179–180, 182–190

administrative

, 6, 27, 68, 138

connective

, 15, 83, 91–92

governance

, 27, 41, 87

(see Informal)

relational

, 92, 189

repair

, 103–104

work

, 15, 70, 186

Practitioners

, 4, 6, 8–9, 11–12, 55, 57, 77, 102, 128, 130, 136, 149–150, 164–165, 185, 188–189

(see also actors, Policymakers)

Public administration

, 4, 6–8, 14–15, 27–28, 34–35, 68–71, 74, 160, 164–165, 178–180, 182, 185

Anglo-American and European

, 7, 180

Public administrator/s

, 7, 14

Public policy

, 4, 9, 165, 178–179

(see also Policy)

Puig de la Bellacasa, Maria

, 114–115, 125

Re-making

, 30, 35

Reactive repair

, 98, 101, 109

Rear-mirror technique

, 103, 148

Relational

, 5, 11–12, 16, 34–36, 82–83, 92, 128, 136–137, 149, 154–155, 159–160, 166–167, 182, 189

dynamics

, 106

moments

, 151, 154

ontology

, 36

skills

, 35

traces

, 160

work

, 16, 128, 182

Relationality

, 12, 159

Relationship/s

, 4–6, 9–11, 15, 26–27, 30, 33–34, 36, 55, 57, 83–84, 86, 89–92, 98–100, 102, 131, 136, 139, 154, 159–160, 165, 166, 170–172, 181–184, 186

personal

, 91, 99, 109

social

, 7, 28, 34, 69, 74, 90, 160

Repair

, 15, 40, 43, 98, 100–109, 170, 183

Routines

, 8, 12, 15, 27, 60, 68–70, 72–74, 76–77, 98, 104, 109–110, 130, 139–140, 151–153, 166, 184, 186

(see also Organisational)

hustling

, 15, 69–70, 73–75, 77, 185–186, 189

shuffling

, 15, 69–71, 75–77, 185–186, 189

Rules

, 5, 7–8, 27, 29–30, 32–36, 40, 44, 56–59, 63, 68–69, 74–75, 77, 83, 91, 121, 164, 177–178, 180, 183, 185–186, 188

formal

, 9, 56, 58, 60, 62, 64, 76, 101, 177

Rural

, 13–16, 40–46, 48, 128–130, 140, 143, 183–185

Schwartz-Shea, Peregrine

, 13, 16, 187

Scotland

, 15–16, 27, 129, 133, 141, 164, 170

Scott, James C.

, 10, 184

Sensemaking

, 83, 88, 90–91

Sensitizing

, 5–6, 11, 14

Situated meaning

, 187, 190

Skill/s

, 4, 13, 15, 35, 55–56, 63–64, 115, 131, 172–173

Social

, 10–11, 13–14, 24, 36, 44, 47–48, 55–58, 61, 64, 69, 71, 77, 88, 98, 100, 102, 109, 114, 131, 137, 157, 172

actor/s

, 58, 177, 181, 186–188

bonds

, 55

capital

, 101

social care

, 129, 131–132, 138, 182

identity

, 89

life

, 12, 58, 70

media

, 55, 61, 107, 155

policy

, 76

relations/hips

, 7, 16, 28, 34, 69, 74, 88, 90, 160

service

, 183

theory

, 7

world/s

, 57, 136, 177

work

, 141

Sociology

, 7, 55, 143

Space/s

, 5, 7, 11–16, 27, 30, 58–59, 61, 64, 69, 74, 91, 103, 110, 115, 121–122, 125, 128–130, 134–135, 137–140, 142–143, 148–155, 158–161, 165, 167, 170, 182–185

informal

, 61, 161

physical

, 13, 158

work

, 82, 152

Speech

(see also Conversation, Talk)

Streamlining

, 30–31

Street-level bureaucracy

, 8, 77

Street-level bureaucrats

(see also Frontline)

Structure–agency dichotomy

, 9

Switzerland

, 71

Talk

, 15, 27, 54, 57, 60, 84–85, 87–90, 99, 117, 120, 123–124, 126, 131, 133–135, 138–141, 156, 182, 186, 189

(see also Conversation, Speech)

Tapestry

, 4–5, 170

Technical

drawings

, 16, 114–116, 118–122, 124–125, 180, 188–189

knowledge

, 35, 116

Third sector

(see also Non-Government Organisation, Community Groups, Community Organisation)

Touch

, 33–34, 58–59, 62, 64, 114–115, 119, 121, 124–125

Traces

, 16, 123, 126, 148–151, 154, 157–161, 167, 170, 185

Trust

, 8, 26, 55, 83, 87, 103, 110, 137, 140, 160, 181, 183

United Kingdom

, 14, 25, 27

Vancouver Protocol

, 171–172

van Hulst, Merlijn

, 5, 8–9, 83

Visibilit/ies

, 16, 149–150, 153–154, 158–159, 185

Visual

, 98–99, 102–106, 109–110, 120, 149, 166–167, 169, 177

ethnography

, 15, 96, 98, 101, 103, 107, 109, 148, 190

methods

, 15, 98, 188, 190

narratives

, 102

Vulnerable communities

, 24, 31, 36

Wagenaar, Henk

, 4, 9, 27–28, 91, 131

Water

, 4, 15, 27, 98–102, 104–110, 116, 118, 134, 183, 186

governance

, 98, 100, 102, 104

management

, 100, 104–105, 188

Weale, Emma

, 166, 170

Weber, Max

, 7, 68, 178

World Health Organisation (WHO)

, 24

Writing

, 4, 6, 27, 61, 64, 87, 150, 158, 164–166, 172, 188

Yanow, Dvora

, 4, 13, 16, 164, 179, 187, 189