Accessories

, 6

Acquisitions

, 62, 69

Advisory boards

, 195–196

Agents of innovation

, 195

characteristics

, 197

Alliances subcontract

, 196

Applied learning in variety of fields

, 113–114

Apprenticeships in world of organizations

, 113–117

applied learning in variety of fields

, 113–114

growth

, 114–116

Noranda Technology

, 116–117

Artistic leadership

, 37–38

Beauchemin, Beaton, Lapointe (BBL)

, 115

BHVR

, 124

Bombardier model

, 61–62

Bouchard, Alain

, 50

birth of market analysis model

, 81

business opportunities

, 80

constant concern for growth and acquisitions

, 76–77

constant development of lively entrepreneurial culture

, 78

convenience stores

, 54–59

discovering, understanding, acquiring and sharing

, 63–65

entrepreneur

, 84

entrepreneurial system

, 65–75

entrepreneurship

, 51–54

estimating fair value and setting ego aside in negotiations

, 77–78

facilitators

, 78–79

hard work and savings

, 81

importance of accountability and decentralization

, 82–83

innovation

, 84

inspiration from entrepreneurs and continuous learning

, 76

intrapreneur and testing boundaries

, 80

intrapreneur to extrapreneur

, 59–65

life on manic sites and emergence of budding entrepreneur

, 53

permanent renewal and reinvestment

, 79–80

responsibility, power and culture

, 81–82

Rivière-du-Loup

, 53–54

selection of awards and recognitions

, 85–87

strong entrepreneurial family culture

, 50

succession process

, 79

system and growth

, 83–84

tenacity

, 76

unionization

, 78

young people

, 84–85

Bouchard, Alfred (Man of the Forest and of the North)

, 51

Bouchard, Jean-Paul

, 52

leaving Chicoutimi

, 52–53

and ups and downs of entrepreneur’s life

, 51–52

Brazilian economy

, 175, 180

Business models

, 162

Canadian Armed Forces

, 113

Canadian Bonded Credit (CBC)

, 114

Canadian International Development Agency (CIDA)

, 95–96

Canadian University Service Overseas (CUSO)

, 95

Center for Development in Administration (CDA)

, 176

Centro de Estudos e de Desenvolvimento para a Exportação (CEDEX)

, 180

Centro de Tecnologia Empresarial (CTE)

, 180

Chanel, Coco

, 6–7, 18, 33, 40, 44–45

Arthur Capel

, 13–14

audacity

, 12

audiovisual documents

, 45–46

Bendor

, 27–29

chance meeting

, 19

Chanel’s flair

, 22

citizen of world

, 9–10

creative boredom

, 33–34

daughter of Albert Chanel

, 7–8

Dimitri Pavlovitch Romanov and perfume

, 25

eternity

, 36–37

Étienne Balsan

, 10–12

fashions

, 17

first fashion house

, 15

good idea

, 12–13

at home

, 32

identifying and recruiting talent

, 23–24

incorporating new trends

, 22–23

inheritance and betrayal

, 18

last will and testament

, 38–39

‘Little Black Dress’ and Great American Dream

, 29–30

Misia

, 19–21

Pierre Wertheimer

, 25–27

prelude to war

, 32–33

return of

, 34–35

revolution

, 46–47

revolution on horizon

, 15–17

rivals

, 21–22

survival

, 37–38

surviving life in orphanage

, 8–9

true launch

, 14–15

tweed and diamonds

, 30–31

Chanel Inc.

, 34

Chanel Perfume Company

, 26

Chanel’s Ford

, 29

Circle K stores

, 50

Circle K/Ingo/Couche-Tard banners

, 50, 73–75

Clothing

, 12, 15–16

COGA Foundation

, 38–39

Complementary expertise

, 195–196

‘Connect’ information technology project

, 65

Consultant in creativity and innovation

, 160–163

Convenience stores

, 50, 54, 59, 97, 107

accountability starting at store level

, 101–102

acquisitions

, 102–103

big dreams

, 58–59

from bush country and small towns to Montreal

, 54–55

corporate system

, 99–100

emergence

, 55

facilitating entrepreneur’s activities and becoming partner in

, 97–99

freedom

, 56

innovation, comparative analysis, creativity and good practice

, 103–104

intrapreneur and developer with Provi-Soir

, 57–58

major crisis

, 100–101

new world

, 55–56

next generation

, 104–105

Perrette’s operations

, 56–57

Corporate culture

, 67–69

Correio da Manhã

, 174

Couche-Tard stores

, 50, 62

Creaholic

, 158–159, 161

creativity to organizations

, 158–159

Creative boredom

, 33–34

Creativity concept

, 159–160

de Almeida, Emerson

, 170, 191–192

awards

, 190–191

big dreams

, 171–172

commitment, trust and openness to change

, 179–180

dreamer

, 177–179

energy, self-learning and vision

, 184–185

entrepreneurial practice

, 170–171

entrepreneurs and intrapreneurs

, 176

FDC

, 177, 186

future

, 174–176

imaginative proposal

, 181–184

influence of international networks

, 183–184

left-wing student leader and socially committed revolutionary journalist

, 172–173

legacy and future prospects

, 189–190

open innovation in practice

, 182–183

partnerships with clients and additional international alliances

, 179–180

perceptions of employees and collaborators

, 185–186

publications

, 191

search for challenge

, 173–174

wisdom and creativity

, 186–189

Decentralization

, 68

Decentralized multinational corporation

, 69–70

Development funding

, 68

Diamond Jewels

, 30

Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA)

, 77

Economic development

, 186

Entrepreneur

, 6

Entrepreneurial activities

, 60

Entrepreneurial system

, 65–75

Brian Hannasch

, 71–72

Circle K/Couche-Tard

, 74–75

corporate culture

, 67–69

decentralized multinational corporation

, 69–70

new generation in wings

, 70–71

reconciling family and work

, 73–74

Sandra and Alain Bouchard Foundation

, 74

standardizing organization’s name

, 72–73

tenacious leader

, 66–67

Entrepreneurs

, 176, 195–196

European Patent Office (EPO)

, 152

Extension Center (CEX)

, 175–176, 178

External facilitator

, 124, 164

Extrapreneurs

, 59, 65, 156–158

Facilitation

, 197

evangelist of

, 135–137

Facilitators

, 106, 121, 195–197

Fashions

, 6, 17

Federal University of Minas Gerais (UFMG)

, 173

Five-year transition

, 124

operations to support resource for entrepreneurs and CEOs

, 124

Fundação Dom Cabral (FDC)

, 170, 177

Fundação João Pinheiro

, 177

Great American Dream

, 29–30

Headhunter

, 115–116

House of Bourjois

, 26

House of Chanel

, 37, 39

Imaginative strategist to visionary builder

, 61–63

‘Impact’ concept

, 103

Incremental innovation

, 162–163

Inno-centre

, 125–126

channelling entrepreneurial energy and expertise

, 126

home port

, 125–126

‘Innovation’ model

, 162

INSEAD

, 183

Internal facilitator

, 124

effective external facilitation

, 127–129

to external facilitation matchmaker

, 127–129

firms undergoing growth or restructuring

, 129

International conferences

, 117

International Diamond Manufacturers’ Association

, 30–31

International Journal of Case Method Research & Application (IJCRA)

, 139

Intrapreneurs

, 59, 65, 156, 158

entrepreneurial activities

, 60, 176, 195, 197

imaginative strategist to visionary builder

, 61–63

team building

, 61

Intrapreneurship

, 144–145

Inventor to bureaucratic clerk

, 154

Jornal do Brazil

, 174

La Pausa

, 28, 34

Mademoiselle Chanel

, 34

Marketing

, 121

Markets

, 195

Matchmaker

, 127–129

Mentors

, 195–196, 198–199

Mercenary model

, 161

Microsoft adaptation

, 122–124

discovering culture of major international corporation

, 122–124

Microsoft Sidewalk

, 123

Mock, Elmar

, 144, 164

atypical child and stranger in own milieu

, 145–146

consultant in creativity and innovation

, 160–163

Creaholic

, 158–159

creativity concept

, 159–160

industrial watches and polymer engineering at ETA

, 148

retirement and succession

, 163–164

standard job in Swiss watch-making industry

, 147–148

Swatch, The

, 149–156

troublemaker at home and school

, 146–147

university, marriage and work market

, 147–148

unusual family background and childhood

, 144–147

‘Mock-Kett’

, 144

Nelis, Pierre

, 112, 138–139

apprenticeships in world of organizations

, 113–117

Canadian Armed Forces

, 113

early days

, 112

evangelist of facilitation

, 135–137

five-year transition

, 124

high-growth SMEs

, 136–137

Inno-centre

, 125–126

internal facilitator to external facilitation matchmaker

, 127–129

Microsoft adaptation

, 122–124

peaceful life in Canada

, 112–113

project management challenges

, 129–131

projective thinking, learning and importance of clear psychological contracts

, 133–135

sharing and volunteering

, 137–138

Softimage Adventure

, 117–122

thoughts and lessons

, 131–132

transparency, rigour and generosity

, 133

Noranda Technology

, 116–117

‘Onion’ model

, 162

Pantin factory

, 38

Parceiros para a Excelência Programme (PAEX)

, 182

Partner

, 92

Perfumes

, 6, 25

Pleasure cruise philosophy

, 122–123

Programa de Gestão Avançada (PGA)

, 181

Project management challenges

, 129–131

future

, 130

living in age of technology

, 130

major concern for future

, 130–131

succession

, 131

PUC Minas

, 174

Radical innovation

, 162–163

Réal Plourde

, 91–92, 107–108

adventurer, explorer and man of action

, 93–94

Anse-au-Persil to Laval University

, 93

awards received

, 109

convenience stores

, 97–107

entrepreneurial aspirations

, 96–97

exploring and contributing to African World

, 94–96

MBA

, 96

origin, education and early work experience

, 93–97

social contributions

, 109

Recruitment policy

, 119

Russian Ballet Company

, 22

Saint-Jèrôme convenience store

, 60

Sandra and Alain Bouchard Foundation

, 74

SMEs

, 129

Social leader

, 191

Softimage Adventure

, 117–122

family life vs. business life

, 122

individual responsibility and accountability

, 120–121

learning to be entrepreneurial facilitator

, 119–120

market and organizational efficiency

, 118–119

technological creators

, 117–118

Squibb Canada

, 115

Statoil acquisition

, 72–73

Store managers

, 68

Swatch, The

, 149, 156, 158

birth

, 149–150

breaking rules

, 150–151

chronology

, 155

innovation in product concept and design

, 153–154

inventor to bureaucratic clerk

, 154

revolutionary product in hostile environment

, 151–153

to RockWatch

, 154–156

Team building

, 61

Technosophy

, 159

Tetra Pak

, 161

TV Globo

, 174

Twenties (Roaring Twenties)

, 16, 23

University extension

, 175–176

University of British Columbia (UBC)

, 183

Vacation policy

, 119

World Bank

, 95–96